Field Service Technician

• Aug 2022 - Present

Field Services Engineer

• Dec 2021 - Aug 2022

Installing EPOS Solutions UK wide for all of CSY Customers. Installing Hardware and CSY Bespoke software and configuring to suit the wide range of customers. This includes Chemist's, Garden Centres, Health Food Shops, Zero Waste Shops, Bars and Restaurants, Mobility Sector and a very diverse ever growing list of customers. New installations and also existing customer upgrades, And training customers on all aspects of EPOS use Installing EPOS Solutions UK wide for all of CSY Customers. Installing Hardware and CSY Bespoke software and configuring to suit the wide range of customers. This includes Chemist's, Garden Centres, Health Food Shops, Zero Waste Shops, Bars and Restaurants, Mobility Sector and a very diverse ever growing list of customers. New installations and also existing customer upgrades, And training customers on all aspects of EPOS use

EPOS Field Service/Network/Installation Engineer

• Jun 2018 - Feb 2022

Installation of Security Screens For Lidl on AST Units. Installation and configuration of Self Service Tills for B&Q Stores. Installation of Security Screens For CoOp on AST Units. Installation of new "smart cash drawers" for Tesco Supermarkets. Deinstallation of closed stores equipment for Lloyds Pharmacy's & McColl's Newsagents. Nationwide rollout of a new epos solution for Morrisons Supermarkets staff canteens, Including installing tills and a kiosk enabling payments to be made by cash or cards, In addition to Staff/Management Training on site. Nationwide roll out of Security CCTV cameras for Co Op stores enabling monitoring of the ATM machines in Co Op stores. ATM upgrades for Polymer Notes for Barclays Bank ATM Machines. Nationwide Till upgrade for Superdrug\Savers Stores throughout the UK Surveys carried out for Morrisons supermarkets for a revolutionary waste management solution. Wifi Surveys carried out for Asda supermarkets throughout the UK, Including complete survey of every area of the store to offer a total coverage with redundancy built in. Completed a major till upgrade for Co Op replacing all tills in store with a new Touchscreen Solution. Upgrade of in store headsets for Co Op stores throughout the UK. Fitting of base stations carrying out signal strength tests and fitting signal boosters if required. Show less

Senior Project Services Engineer

• Sep 2017 - Jun 2018

Senior Project Services Engineer with QOS Ped upgrades at John Lewis stores throughout the UK. Till/back office upgrades at Cost Cutter stores on RAF/Army bases throughout the UK. Various contracts including Lidl changing from Dpos to a new Tpos based on Wincor Beetle hardware. And de installation of stores throughout the UK. Co Op/Martin McColls changeovers Removal of Old Co Op tills/scanners/Cash drawers/PED and fitting of new Martin McColls tills.Fitting new router and switch in data cabs and test of all equipment. 02 stores Instalation/Deinstalation at 02 stores throughout the UK. Configure and testing of new Galaxy Tab based ticketing systems for South West Trains. Lead Engineer for Co Op Server upgrade, (12 month upgrade of co op servers and bakery printers for the Co Cop group installing Hardware and configuring Software and testing of systems onsite. 2500 Food Stores then 125 Fuel stations. Installing/terminating Cat 7 cables for ovens in Lidl stores throughout the UK. Including testing cables and recording results. Installation and Configuring of tills/back office/routers for both new/refresh Lidl stores throughout the UK. Show less

Field Service Technician

• Sep 2016 - Sep 2017

Working on Projects For Co Op, Lidl, Martin Mc Colls, 02 and others Working on Projects For Co Op, Lidl, Martin Mc Colls, 02 and others

Projects Engineer

• Jan 2016 - Sep 2016

Installation of Epos systems in retail and hospitality locations throughout the UK. Upgrades & Break Fix and PM work Major upgrade of 280 Stores for Tesco involving transferring of data and complete BO replacement/Upgrade onsite configuration and testing. On site Installation and configuration for Martsons Brewery's/Punch Taverns throughout the UK, Complete installations including BO & FOH Epos Systems & On site Training for Staff/Managers Site Surveys carried out for new EPOS/BO installations UK wide upgrade of complete EPOS Systems for CDG Group in Bella Italia/Las Iguanas/Café Rouge in addition to new builds. Configuration and Installation of door entry systems for Kaba at Premier Inn sites throughout the UK. Installation and configuration of Biometric Timekeeping Systems. Show less

Field Service Engineer

• Jul 2011 - Jan 2016

Field Service Engineer\Installation Engineer for Cashless EPOS systems for Schools & Hospitality sites throughout the UK. Field Service Engineer\Installation Engineer for Cashless EPOS systems for Schools & Hospitality sites throughout the UK. Installing/Break Fix/Training/Pre Installation checks/Implantation Meetings and everything else connected to Cashless Catering in schools and EPOS at commercial sites like Travelodge/Coffee Republic/Gentings Casinos. Experienced in Biometric Door Entry Systems and Paxton Registered April 2010 – June 2011 EPOS Roll Out & SW & HW Upgrade for Barron McCann • Upgrade EPOs systems/servers • Upgrade Hardware & Software • Complete upgrade process inc backup/restoration of data and system testing • Install Chip & Pin poles • Installation & Config of Temp Tills • Complete Installation & Config of new stores Show less

Service/Installation Engineer

• May 2007 - Jun 2011

Travelled to various stores and installed servers and migrated all user data over to the new server Responsible for updating EPOS Systems• Upgrades to EPOs till systems/servers • Upgrade Firmware in Cisco Switches• Complete upgrade process inc backup/restoration of data and system testing• Install Chip & Pin poles • Installation & Config of Temp Tills• Organise and Configure complete upgrade to TK Max stores in Poland and Germany as Lead Engineer

Instalation Engineer

• Sep 2009 - Mar 2011

Roll Out Engineer

• Mar 2009 - Apr 2009

IT Roll Out Successfully completed PC/Laptop Roll Out Backing up/restoring of user data Installed new printers Involved in the rollout of 100+ desktop and laptop computers IT Roll Out Successfully completed PC/Laptop Roll Out Backing up/restoring of user data Installed new printers Involved in the rollout of 100+ desktop and laptop computers

Server Upgrade and IT Roll Out Engineer

• Sep 2008 - Jan 2009

Installation Roll Out Engineer

• Feb 2008 - Oct 2008

Customer Service & Network Operative

• Jun 2007 - Dec 2007

IT Manager

• Oct 2005 - Apr 2007

Effectively provided support to 86 networked users, 53 were thin client based and 33 were PC based Provided 1st, 2nd & 3rd level support Administered 3 Citrix servers, Windows 2000 File Sever and a Exchange 2000 e mail server Daily tasks included running the daily backups and supporting all users on site in both hardware and software issues Assisted with peripherals printers, scanners, security CCTV equipment, Telephones, Fax Machines Set up new user accounts, reset passwords Ordered and issued consumables for the site Responded to faults reported to the helpdesk and prioritised them in order of urgency Set up of any IT equipment required by visitors to the site in addition to supporting users on site with any issues that arose Dealt with running the cabling for additional connections to the network and purchasing routers, hubs switches and any required interfaces Dealt with parent company's WAN, this involved setting up of any users to the site who required access to the WAN and using VNC and terminal services to connect to the parent WAN Show less

Customer Product advisor

• Apr 2005 - Jan 2006

PC service call out Offered telephone based support to customers of PC World, Dixons and Curry's Took incoming calls for Desktops & Laptops running windows 98, ME, 2000, XP & Mecum Guided customer through system restore, also the recovery process back to factory settings Explained how to set up broadband/wireless accounts Arranged collections of faulty laptops and arranged engineer visits for faulty desktops Offered support to peripherals including printers, scanners, mp3 players Regularly achieved the 92% first time call resolution Show less

Schedules Coordinator

• Mar 2004 - Apr 2005

Sound Tech

• 1992 - 1993

Sound Tech

• 1992 - 1993