Experience

VR Systems, Inc.
• United States
• Software Development
• 1 - 100 Employee
• Product Owner

  • May 2023 - 8 months

Pinnacle Actuarial Resources, Inc.
• United States
• Insurance
• 1 - 100 Employee
• Actuarial Analyst 2

  • Aug 2022 - May 2023

Weston Insurance
• United States
• Insurance
• 1 - 100 Employee
• Actuarial Analyst

  • Jun 2022 - Aug 2022


Preferred Managing Agency

• United States
• Insurance
• 1 - 100 Employee

• Actuarial Analyst

  • Mar 2020 - Jun 2022

  Tallahassee, Florida, United States - Command of Excel formulas, pivot tables, and other features. - Built multiple raters in Excel for our various homeowner insurance programs to calculate the total premium using over 40 Variables for any given policy - Created competitor rate calculations on the basis of publicly available manuals so as to compare them to our own - Assisted in many State rate filings helping with the necessary supporting documentation and analysis - Passed three actuarial exams (Exam P, Exam FM… Show more - Command of Excel formulas, pivot tables, and other features. - Built multiple raters in Excel for our various homeowner insurance programs to calculate the total premium using over 40 Variables for any given policy - Created competitor rate calculations on the basis of publicly available manuals so as to compare them to our own - Assisted in many State rate filings helping with the necessary supporting documentation and analysis - Passed three actuarial exams (Exam P, Exam FM, and Exam IFM) and currently preparing for Exam 5 Basic Ratemaking and Est Claim Liabilities in October 2022. Show less



Timberlocked

• United States
• Retail

• Chief Executive Officer

  • Nov 2015 - Dec 2021

  Tallahassee, Florida Area - Founded and currently manage this custom woodworking business - Developed business goals and products - Coordinated marketing strategy - Designed and built website - Created media content employing photography, videography, editing, and writing skills - Designed and hand-crafted custom furniture, decor, and toys

• Voter Focus Product Owner

  • Dec 2018 - Feb 2020

  • Manage the successful completion of our new product by managing the day to day work of 5 developers, multiple testers, and technical writers • Work with the Product Manager to understand the product vision and roadmap • Act as the business and customer representative with the development team • Lead requirement-gathering effort for software development, consulting with Product Manager and other stakeholders • Set priorities, clarify and assign requirements, and… Show more • Manage the successful completion of our new product by managing the day to day work of 5 developers, multiple testers, and technical writers • Work with the Product Manager to understand the product vision and roadmap • Act as the business and customer representative with the development team • Lead requirement-gathering effort for software development, consulting with Product Manager and other stakeholders • Set priorities, clarify and assign requirements, and track and report progress • Create mockups and make decisions on user interface as needed • With the Product Manager, write acceptance criteria for customer specifications • With the QA Lead, ensure proper test plans are followed based on a complete understanding of customer needs • With the Technical Writer, ensure the product benefits and functionality are properly documented

• Technical Customer Support Specialist

  • Apr 2013 - Dec 2018

  Tallahassee, Florida Area Job Description: The Customer Support Specialist's primary responsibilities are to provide phone support, troubleshoot software problems, test new software releases and train on the use of VR Systems’ products. Duties/Responsibilities: Provide exemplary phone and email support for VR customers, assisting them with answering questions, troubleshooting technical issues, and the usage of products. Must ‘follow through’ when responding to customers and completing tasks to… Show more Job Description: The Customer Support Specialist's primary responsibilities are to provide phone support, troubleshoot software problems, test new software releases and train on the use of VR Systems’ products. Duties/Responsibilities: Provide exemplary phone and email support for VR customers, assisting them with answering questions, troubleshooting technical issues, and the usage of products. Must ‘follow through’ when responding to customers and completing tasks to ensure that the customer’s needs have been thoroughly met or that the task has been accomplished to the manager’s satisfaction. Keeps the product manager apprised of the status of critical customer support issues including but not limited to software problems, hardware problems, elections, deliveries, training, etc. Should be attuned to customers’ needs and alert to spot difficulties, anomalies, non-intuitive procedure steps, and customer comprehension gaps to provide input on improvements to the web products design, operation, and documentation. Work closely with customers, VR designer, and developers to develop and implement designs in customer websites. Interact daily with VR Systems’ application engineers, customer support, other managers, and company officers in the normal performance of their duties. This position may be required to back up other product areas and perform other duties as assigned. Record and document items and events in ticket tracking and bug tracking software. Test new software programs and bug fixes to ensure changes are fully functional prior to release to customers. Create and conduct training independently and as part of a team. Must be able to communicate clearly and concisely the subject matter of the training. Organize and complete their own work assignments independently without direct supervision, although they will receive direction on prioritizing work from the Product Manager.



Private Contracotor

• Business Consulting and Services
• 400 - 500 Employee

• E-Book Archictect

  • Sep 2012 - Apr 2013

  editing publications in html so that they can be read on kindle devices



U.S. Department of Justice

• United States
• Law Enforcement
• 700 & Above Employee

• Investigations Specialist

  • Aug 2011 - Aug 2012

  Information Related



Ave Maria University

• United States
• Higher Education
• 300 - 400 Employee

• Admissions Counselor

  • May 2010 - Aug 2011

  Recruited students, processed applications, awarded scholarships, met with prospective students and families, led presentations, managed all applicants from the North Midwest