Experience

Crypto.com

• Singapore
• Financial Services
• 700 & Above Employee

• Complaints Handling Officer

  • Mar 2022 - Present

  * Resolution of major customer complaints with potential or direct legal, regulatory and PR implications either submitted to the company directly, through a regulatory body or an alternative dispute resolution agency for international markets. * Resolution of major customer complaints with potential or direct legal, regulatory and PR implications either submitted to the company directly, through a regulatory body or an alternative dispute resolution agency for international markets.



Entain

• United Kingdom
• Entertainment Providers
• 700 & Above Employee

• • Oct 2020 - Feb 2022

  * Handling and assessment of customer cases falling into Responsible Gaming field. * Settlement and prevention of major complaints from customers.* Providing consulting and expertise to Customer Service and within the company on operative matters with legal, regulatory and compliance matters.* Working closely with lawyers on court cases and class-action lawsuits against the company. *Preparing out-of-court settlements. * Collecting DSARs and dealing with data deletion and other privacy-related cases. Show less

• • Jul 2019 - Oct 2020

  * Monitoring potential risk players through the various reporting tools.* Performing risk analysis on highlighted players and manage the interaction process.* Handling of customer complaints.

• • Oct 2018 - Jul 2019

  * Retaining high-value customers for the company and working closely with the VIP player managers.



Glasove

• Sofia, Sofia City, Bulgaria

• English Spanish Translator

  • Sep 2015 - Sep 2018

  * Translating various articles on political, social and economical subjects - including works by Henry Kissinger, John Pilger, Joseph Stiglitz and Paul Krugman. * Translating various articles on political, social and economical subjects - including works by Henry Kissinger, John Pilger, Joseph Stiglitz and Paul Krugman.



Logitech

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Specialist

  • Nov 2016 - Oct 2017

  * Providing professional help to UK customers regarding technical issues with their Logitech peripheral devices. * Providing professional help to UK customers regarding technical issues with their Logitech peripheral devices.



AMC Law Office

• Sofia, Sofia City, Bulgaria

• Legal Assistant

  • Oct 2014 - Dec 2015

  * Мanaging day-to-day operations of the law firm. * Preparing legal documentation and correspondence in strict confidence. * Corresponding with counsel, court and clients. * Legal research. * Preparation of contracts. * Мanaging day-to-day operations of the law firm. * Preparing legal documentation and correspondence in strict confidence. * Corresponding with counsel, court and clients. * Legal research. * Preparation of contracts.



SG Group

• Sofia, Sofia City, Bulgaria

• Legal Intern

  • May 2013 - Apr 2014

  * Providing assittance to lawyers in the firm. * Working on court cases regarding debt collections. * Managing legal documentation. * Providing assittance to lawyers in the firm. * Working on court cases regarding debt collections. * Managing legal documentation.