Experience

Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Site Enterprise Operations Manager

  • Jan 2019 - Present

• Senior Site Manager of Supply Chain

  • May 2016 - Jan 2019

• Surgical Supply Manager

  • Jul 2015 - May 2016

• Medical Supply Distribution Supervisor

  • Mar 2014 - Jul 2015



JG Associates, Inc

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Site Manager

  • Aug 2009 - Dec 2013

  •Managed and coordinated the actions of employees engaged in the sorting and segregation of inbound freight according to Distribution Center specifications for palletizing and rack dimensions. •Identified problems, developed a plan of action and implemented that plan of action using clear and concise directive to subordinates while keeping open lines of communication with management during the decision making process.•Managed financial operations of soliciting work from truck drivers, quoting and receiving correct rates for the services provided by use of Warehouse Management Systems (WMS) software application.•Management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving any issues.•Enforced all JG Associates policies and procedures including safety and ensured JG employees complied with distribution center and OSHA standard operating procedures. •Ensured all required expectations were being met or exceeded pertaining to quality, production, and machine operations•Acted as Interim District Manager.



Cablevision

• United States
• Telecommunications
• 700 & Above Employee

• Call Center Supervisor

  • Jan 2008 - Jul 2008

  • Responsibilities included all major administrative aspects including but not limited to reporting, time sheets, schedule adherence, and training, and development of new policies and procedures. • Responsibilities included all major administrative aspects including but not limited to reporting, time sheets, schedule adherence, and training, and development of new policies and procedures.



Vonage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Management Supervisor

  • Jan 2006 - Dec 2007

  • Managed the development and performance of a team in a high volume call center with a high degree of success meeting all performance based goals and objectives. • Accountable for training to identify reason(s) for customer dissatisfaction and/or discontinuance requests in a timely manner. • Managed the development and performance of a team in a high volume call center with a high degree of success meeting all performance based goals and objectives. • Accountable for training to identify reason(s) for customer dissatisfaction and/or discontinuance requests in a timely manner.



United States Army

• United States
• Armed Forces
• 300 - 400 Employee

• Sergeant

  • Oct 1996 - Oct 2001