Experience

Neocomp Systems Inc
• United States
• Computer and Network Security
• 1 - 100 Employee
• Help Desk Technician

  • Nov 2019 - Present

LA IT Consultants
• United States
• Information Technology & Services
• 1 - 100 Employee
• Information Technology Engineer

  • Apr 2019 - Oct 2019


Danmer Custom Shutters

• United States
• Advertising Services
• 1 - 100 Employee

• Call Center Manager

  • Jun 2016 - Apr 2019

  Scheduling representative, our responsibilities were to assist our clients by scheduling their appointments using various navigation tools. Current title: Call Center Manager and Customer Service Supervisor; my duties included administrative tasks, guiding a team of 10 or more reps. I would be responsible for understanding the needs of the office and ensure coverage. I would also overlook over and maintain the in house IT issues. We used scheduling programs (Lead System and Smart Shutters), Outlook, Excel and RingCentral. Responsibilities: We would work effectively with Account Management, Advisory and Sales staff in all departments. Answer inbound calls and emails from external clients and internal. Coordinate efforts and collaborate with other departments to quickly and resolve customer window covering issues. Show less



Business Machine Center Inc.

• General Manager

  • Jun 2011 - Apr 2019

  File Clerk; managing QuickBooks, process daily payment receipts, manage business paperwork to file alphabetically, manage phone lines and other office tasks. I received customer interaction training involving one to one customer problem solving. As well as telephone edict and advanced desktop, laptop, scanner, printer, copier and typewriter diagnoses and repair. File Clerk; managing QuickBooks, process daily payment receipts, manage business paperwork to file alphabetically, manage phone lines and other office tasks. I received customer interaction training involving one to one customer problem solving. As well as telephone edict and advanced desktop, laptop, scanner, printer, copier and typewriter diagnoses and repair.