Experience

Canadian Beverage Supply

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Business Development Manager

  • May 2023 - Present

• Inside Sales Representative

  • Mar 2021 - May 2023

  Creating and maintaining a database of current and potential customers.Developing new territories.Aiding clients with technical advice and product knowledge.Understanding customers' needs and identifying sales opportunities.



BBSpro Services Inc.

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Technical Lead

  • Jan 2020 - Dec 2020

  Structured and trained the customer service team.Wrote SOP's, reference manual and training guides.Provide billing & A/R team with technical support.Organized and manage internal phone system.Create and dispatch call reports to upper management for monitoring.Analyse call logs to identify inefficiencies in flow of service.

• Installation & Operations Manager

  • Jun 2018 - Jan 2020

  Oversee daily company operations including inventory and forecasting.Plan and run staff development sessions.Ensure operational activities remain on time and within defined budgetCommunicate with clients to ensure installation specifications and requirements are met.



BBSpro Services Inc.

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Service Manager

  • Nov 2015 - Sep 2017

  Scheduled, managed and trained service technicians. Managed daily and overall performance of the service and installation teams. Performed cost-benefit analyses of revenue versus labour, overtime, on-call performance, customer satisfaction, and job efficiency. Analysed KPI results to drive efficiencies and improve service to our customers. Scheduled, managed and trained service technicians. Managed daily and overall performance of the service and installation teams. Performed cost-benefit analyses of revenue versus labour, overtime, on-call performance, customer satisfaction, and job efficiency. Analysed KPI results to drive efficiencies and improve service to our customers.



Office LTD

• York, England

• Sales Supervisor

  • 2009 - 2012