Experience

CarMoney

• United Kingdom
• Financial Services
• 1 - 100 Employee

• CarMoney Complaints Handler

  • Aug 2018 - Present

  I deal with and manage all complaints within the company. Key accountabilities: • Ensure all legislative regulatory requirements are adhered to by ensuring compliance with the defined complaints handling policy, Training and Competency scheme and business standards. • Focus on own quality, productivity and delivery of outstanding customer service.• Communicate professionally and concisely with customers/colleagues either by letter or by telephone to clearly communicate balanced decisions reached. • Apply up to date knowledge of policies, products and procedures to ensure quality investigations are undertaken. • Ensure all details entered into the Complaint Handling System are up to date and precise to allow accurate complaint reporting to the FCA.



Peter Vardy Ltd

• United Kingdom
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Showroom Host

  • Jun 2013 - Aug 2018