Director Of Fleet Operations

• Jan 2018 - Present

While simultaneously managing our Telecom (25,000-40,000 pooled LTE lines) and our Procurement (hardware, software, all of the above), I also manage a team of six to 12 people (depending on seasonality) in our Fleet Operations department. Our fleet has grown from 3,000 devices to 40,000 devices in four years. Reporting directly to the COO, I am responsible for all Cost Control initiatives. I was able to reduce our Telecom Data spend in 2017 from $6.6M to $5.9M and our spend in 2018 from… Show more While simultaneously managing our Telecom (25,000-40,000 pooled LTE lines) and our Procurement (hardware, software, all of the above), I also manage a team of six to 12 people (depending on seasonality) in our Fleet Operations department. Our fleet has grown from 3,000 devices to 40,000 devices in four years. Reporting directly to the COO, I am responsible for all Cost Control initiatives. I was able to reduce our Telecom Data spend in 2017 from $6.6M to $5.9M and our spend in 2018 from $5.5M to $5.0M. Created new SOP to drastically increase fleet efficiency to save time and money. Responsible for forecasting and data analytics. Created forecasting tools to empower individual location management to improve their local cost control and their P&L impact.

Director Of Procurement

• Jun 2016 - Jan 2018

Worked directly with factories in China to produce new custom accessories for our fleet. Improved product quality while reducing costs by 43%. This resulted in a savings of over $150,000 per year. Manage all of the company's large orders for hardware, software and Telecom Data. Reported directly to the CFO and made large financial decisions with multi-million dollar impacts.

Telecom & Escalation Manager

• Jun 2014 - Jun 2016

Reported directly to the CTO and built the foundation for an IT Helpdesk at this new startup. Handled all technical escalations and errors with employees, partners and customers. Was involved in contract negotiations with our Telecom carriers. ____________________________________________________________________ Frontline Technology Solutions (FTS) was founded in 2012 from a growing need for a more flexible and affordable technology in the travel industry that would enhance the… Show more Reported directly to the CTO and built the foundation for an IT Helpdesk at this new startup. Handled all technical escalations and errors with employees, partners and customers. Was involved in contract negotiations with our Telecom carriers. ____________________________________________________________________ Frontline Technology Solutions (FTS) was founded in 2012 from a growing need for a more flexible and affordable technology in the travel industry that would enhance the consumer’s travel experience. Our TravelTab products feature a unique collection of travel-related applications and functionality that provides the consumer the opportunity to Travel Smart; offering the benefit of staying connected, while saving money. In return, our products deliver success to our partners by generating additional incremental revenue to increase their bottom lines. The result is a mutual win-win-win relationship between the consumer, our partners, and the FTS team. Since our first device was rented, FTS has grown to over 200 locations across North America and our partner roster includes every major car rental brand. As we expand globally and across other business verticals we continue to believe that the power of people and technology is central to enriching the travel experience and creating value for our partners. If you’d like to learn more about TravelTab products and how they can impact your bottom line we would love to hear from you. Visit us at www.TravelTab.com

IT Support Specialist and Inventory Manager

• Dec 2012 - Jun 2014

Instructional Technologist

• Dec 2011 - Dec 2012

I work in the Center for the Advancement of Faculty Excellence (CAFE). I do Blackboard support and maintenance on our 500+ courses with 6,000+ sections each semester.

IT Help Desk Remote Support - Support Specialist Tier II

• Mar 2010 - Dec 2011

Support over 85,000 end users across the world, and 4,000 end users locally. Receive, prioritize, document, triage to other departments, and ultimately resolve end user help ticket requests. Over the phone troubleshooting and problem solving. With and without remotely being able to see the user's computer. Problem resolution involved the use of diagnostic tools (like Active Directory, Exchange Management, User Manager, OIM), remote troubleshooting programs (like GoToAssist, WebEx… Show more Support over 85,000 end users across the world, and 4,000 end users locally. Receive, prioritize, document, triage to other departments, and ultimately resolve end user help ticket requests. Over the phone troubleshooting and problem solving. With and without remotely being able to see the user's computer. Problem resolution involved the use of diagnostic tools (like Active Directory, Exchange Management, User Manager, OIM), remote troubleshooting programs (like GoToAssist, WebEx, LogMeIn/Join.Me, MSTSC, ARD), and documentation programs (like Banner INB, CRM, Sharepoint). Coordinate with other IT departments to ensure that reported incidents and problems are being resolved properly and promptly. Average Handle Time goal was under 8 minutes, the actual department average was about 10 minutes, my average was 5:30. I revolutionized the way the IT department operates by creating a Javascript program that incorporates into the existing help ticket system. This tool takes a 1-2 minute process and converts it into a single button click. This was my first time doing anything with scripting or coding, and it was all self taught with Google and trial and error.

Closing Manager

• Apr 2009 - Dec 2009

After only eight months, they actually created a new management position just for me. This eased the responsibilities of the General Manager and allowed me to step into leadership. I was responsible for counting down/closing tills and tracking the money until it was deposited into the safe; as well as being in a 'knowledge and experience' based leadership role.

Sales Clerk

• Sep 2008 - Apr 2009

Greet customers, explain items, answer questions, and make sales. Responsible for POS purchases and order tracking. Over the phone basic tech support. Required to be familiar with all forms of hardware and able to break down and rebuild desktops, laptops and servers. Always staying up to date with the latest and greatest technology so that we can present it well. Consistently ranked highest in sales every month. With a primary sales staff of five, I brought in 30-35% of the… Show more Greet customers, explain items, answer questions, and make sales. Responsible for POS purchases and order tracking. Over the phone basic tech support. Required to be familiar with all forms of hardware and able to break down and rebuild desktops, laptops and servers. Always staying up to date with the latest and greatest technology so that we can present it well. Consistently ranked highest in sales every month. With a primary sales staff of five, I brought in 30-35% of the revenue.

IT Help Desk Manager

• Feb 2007 - Aug 2008

As Manager, I oversaw a team of 12 techs and supervisors. I reported directly to the IT Director. Responsible for backing up, storing (short and longterm), and restoring all of the data on 32 servers (to both tape and disk). I was the direct go to for the executive departments and dealt primarily with the President and other VPs.

IT Help Desk Supervisor

• Aug 2006 - Feb 2007

As supervisor, I was responsible for leading the team of technicians who did the below listed work. Delegating responsibilities and divvying up work among the techs. Experimented with a radio-based dispatch style help desk where the techs stayed in the field while I operated the logistics of who was going where. We eventually ended the trail and returned to normal operations where each tech comes back to IT to do their own paperwork between jobs.

IT Help Desk Technician

• Aug 2005 - Jul 2006

Support and maintain 700+ desktops, 50+ laptops, 30+ servers, and 12 printers. 900 local end users services with Onsite and phone/remote support. Advanced hardware repair (Dell GX270 motherboard recall resulted is me replacing over 500 motherboards in a month's time), laptop teardown was also needed for motherboard and other parts replacements. Software repair and program installation, usually resulting from spyware/viruses and system upgrades. Imaged computers with in-house built… Show more Support and maintain 700+ desktops, 50+ laptops, 30+ servers, and 12 printers. 900 local end users services with Onsite and phone/remote support. Advanced hardware repair (Dell GX270 motherboard recall resulted is me replacing over 500 motherboards in a month's time), laptop teardown was also needed for motherboard and other parts replacements. Software repair and program installation, usually resulting from spyware/viruses and system upgrades. Imaged computers with in-house built program.