Experience

Wirral Methodist Housing Association

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Property Manager

  • Sep 2021 - Present

  Property Manager: Wirral Methodist Housing Association Current – 09/2021Management of a comprehensive repairs and maintenance service for the Wirral Methodist Housing Association, Emergency Repairs – Priority Repairs – Routine Repairs - Programmed (Major) Repair (planned Improvements): • Planned and cyclical works major repairs to shared areas such as paths and fences, replacement roofs, replacement windows and doors, replacement boilers/central heating systems, electrical rewiring, replacement kitchens and bathrooms.• Compliance - fire safety, gas safety, electrical safety, lift safety, asbestos management, legionella and void properties, delivering both minor and major voids. • Management of the Property Surveyors and Asset Team members.• Managing, preparing, monitoring and controlling budgets within a value for money framework.• Leading, mentoring, motivating, performance managing and developing my team as individuals• Making decisions, taking the initiative and work under own my direction, influencing and advising customers, colleagues, and stakeholders through professional integrity and knowledge, problem-solving high-level issues effectively.• Proven ability to lead and motivate staff to achieve change and personal work-related goals.• IT skills including knowledge and experience of using it as an analytical and management tool, including high level experience of using excel and word.• Effective project management skills, high level budget management skills.• Communicate at a range of levels, good written, communication, networking and presentation skills.• A team player, and have a positive influence on the team.• I demonstrate high level of commitment to delivering excellent customer service.• I have an understanding of equal opportunities, and I am ability to apply this to all situations.



M&Y Maintenance and Construction

• United Kingdom
• Construction
• 1 - 100 Employee

• Planned Works Coordinator/Reactive Works Supervisor

  • Apr 2015 - Sep 2021

  • Effectively planning and overseeing the delivery of programmes covering all multiple planned/reactive work streams for the Regenda group including kitchens, bathrooms, central heating / boiler replacements, communal doors, door entry systems, composite doors, and external works across the North West.• Coordinating and distributing information throughout the planned works delivery teams whilst maintaining a strong line of communication to relay progress across planned work streams.• Working closely with stakeholders including - head of planned maintenance, site supervisors, tenant liaison officers and the Regenda asset/investment team.Reactive Works Supervisor:• Assist the contracts manager in day-to-day management of works.• Diligently conducting site inspections and surveys, compiling written reports and clearly presenting findings.• Receiving inbound calls from residents and clients and appropriately directing to organise works.• Reviewing and securing closure and sign off of projects completed.• Collaborating with contracts staff to organise labour and materials.• Cover day-to-day supervisors with surveying work and post inspecting work.• Organising and chairing regular team talks/toolbox talks, fostering strong communication between staff. • Supplying of purchase orders for materials.Adaptations – Project Management• Accurately planning projects and ensure they are programmed and delivered on time, within scope and in line with budgetary requirements.• Ensuring procurement and reconciliation of materials is conducted in accordance with companies' procedures to best value and to prevent delays.• Maintaining site team compliance policies and procedures under CDM regulations.• Attending handover meetings and delivering pre-start meetings to the site team• Implementing risk management processes and all health and safety processes.

• Tenant Liaison Officer

  • Apr 2015 - Sep 2016

  • Liaised with site management, operatives, the client and the tenants to support maintenance and refurbishment projects. • Investigated and resolving any complaints or claims from tenants, ensuring positive resolution. • Provided support and information to tenants during works programme, conducting visits when required.• Maintenance and correlated of all records, files and incoming documents that relate to the customer service function.• Ensuring that Health & Safety procedures carried out on site.



Nugent House

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Childcare Worker

  • Jan 2012 - Mar 2015

  • Utilised skills in behavior management to aid positive, productive environments for optimal child development.• Established trusting, respectful relationships with children, offering security and comfort in care.• Supported educational, physical and mental development through mentoring and guidance.• Maintained comprehensive child learning records, sharing growth and improvement with key caregivers.• Acted as a positive role model to children, carers and colleagues, consistently upholding institutional values.