Experience

Grand Rapids Public Library

• United States
• Libraries
• 1 - 100 Employee

• Help Desk Technician

  • ‏أغسطس 2021 - - الحالي

  • Assists the IS team with network systems operation and troubleshooting • Completed an internship project to upgrade over 100 public use computers using Ubuntu with an open-source kiosk system • Acts as point of contact for the help desk email to provide answers to questions and provide support to staff• Images and maintains hardware and software for Linux, MAC, and Windows machines• Provides Evergreen ILS support to the eight branches of the Grand Rapids Public Library • Assists the IS team with network systems operation and troubleshooting • Completed an internship project to upgrade over 100 public use computers using Ubuntu with an open-source kiosk system • Acts as point of contact for the help desk email to provide answers to questions and provide support to staff• Images and maintains hardware and software for Linux, MAC, and Windows machines• Provides Evergreen ILS support to the eight branches of the Grand Rapids Public Library



Spectrum Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Technology Technician

  • ‏مايو 2019 - ‏مارس 2020

  Contracted through TEKsystems • Diagnosed and resolved client computing issues with a customer-service-focused approach• Solved issues involving public machines remotely and in-person to promote customer satisfaction• Replaced, deployed, imaged, re-imaged, and performed break fix tasks on Windows 7 and Windows 10 devices using PXE boot• Provided Tier 1 technical support via phone and email for more than 10,000 employees using a ticketing system• Completed documentation on tickets by closing or escalating them in the correct manner



Kent School District

• United States
• Education Administration Programs
• 700 & Above Employee

• Information Technology Intern

  • ‏يونيو 2018 - ‏نوفمبر 2018

  • Troubleshot computer issues and responded to tickets for school district staff• Re-imaged laptops and desktops through updates for students and staff• Worked with Active Directory and SCCM to import and delete computers in the network• Consulted with staff and supervisors to mitigate issues • Troubleshot computer issues and responded to tickets for school district staff• Re-imaged laptops and desktops through updates for students and staff• Worked with Active Directory and SCCM to import and delete computers in the network• Consulted with staff and supervisors to mitigate issues