Experience

Sight Support Hull & East Yorkshire

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Resource Coordinator

  • Aug 2019 - Present

• Box Office Assistant

  • Aug 2019 - Present



Chapter Hood Design & Illustration

• Graphic Designer Illustrator

  • Jan 2015 - Present

  As well as designing and illustrating my own work for building my online portfolio, I carry out commissions for people who require such things as logos, band Logos, business cards, posters and album/EP covers. I also write an illustrate my own comic books. Feel free to visit www.facebook.com/chapterhooddesignandillustration to find out more. As well as designing and illustrating my own work for building my online portfolio, I carry out commissions for people who require such things as logos, band Logos, business cards, posters and album/EP covers. I also write an illustrate my own comic books. Feel free to visit www.facebook.com/chapterhooddesignandillustration to find out more.



Cymphony

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Call Center Agent

  • Apr 2016 - May 2019

  Responsibilities included taking incoming calls for over 50 different clients, helping them with maintaining their communication with their clients. Services included, sales processing, message taking, booking appointments and diary management. Responsibilities included taking incoming calls for over 50 different clients, helping them with maintaining their communication with their clients. Services included, sales processing, message taking, booking appointments and diary management.



Kirklees Council

• United Kingdom
• Government Relations Services
• 700 & Above Employee

• Customer Service Officer

  • Apr 2014 - Dec 2015

  • Dealt with customers on a number of different services, ie Driver Training/Disabled Travel/ Housing Repairs/Environmental Health/Highways/Free School Meals/ School Admissions• Trained and also supervised new comers• Worked with the office SG1 Support Team• Took payment transactions

• Stocks & Shares Administrator

  • Jan 2014 - Mar 2014

  Liaison with stockholdersProcessing and logging confirmation lettersFiling ingoing and outgoing of postWriting letters to brokers/ customers

• Customer Service Officer

  • Oct 2013 - Jan 2014

  Recieving incoming calls from customersUsing in house systemsAdvising/Helping customers on online shopping solutions

• Design Assistant

  • Aug 2013 - Nov 2013

  Editing pictures for webEditing Website InformationData inputtingDesign work for packaging and WebsiteUpkeep of internet information

• Bartender

  • Nov 2011 - Sep 2013

  Cleaning/Maintaining tidiness and hygiene/ Money HandlingBartending/Serving, waiting on tables.

• Customer Service Officer

  • May 2013 - Jul 2013

  Morrison Utilities) - Customer Service Telephony; Maintaining a friendly working relationship with customers.Calling customers to check on quality of services, filing feedback within in house systems (SAP).

• Customer Service Representative & Graphic Designer

  • Mar 2013 - May 2013

  Liaising with customers who purchased orders online through eBay, via email and phone ensuring their products will be delivered.Updating pictures and creating marketing for the company's online eBay shop.

• Graphic Designer

  • Oct 2012 - Jan 2013

  Creating print ready artwork for signageCreating artwork for vinyl graphics.Preparing and weeding vinyl graphics.

• Telephony Advisor

  • Sep 2012 - Oct 2012

  Assisting with money transactionsData protection.Handling internet banking.



Jewson

• United Kingdom
• Wholesale Building Materials
• 700 & Above Employee

• Stock Controller

  • Feb 2012 - Jul 2012

  Updating/Creating stock for all Jewson Branches in the North East and liaising with branch managers.Creating codes/ stock prices to be put on systems.

• Customer Service Representative

  • Oct 2011 - Jan 2012

  Taking incoming calls from clients with major/minor damage with company vehicles, maintaining a strong trusting relationship with each client and going that bit further to ensure everything goes smoothly.Decision making on what needs rectifying and how quickly. Working with in-house systems.



Acres Inn

• United States
• Hospitality

• Bar Staff/Wine Waiter

  • Apr 2007 - Jun 2012

  Cleaning/Maintaining tidiness and hygiene. Wine waiter and Bartender serving customers.Providing an humble and attentive service for all clientele.

• Customer Relations Officer

  • Dec 2010 - Oct 2011

  Working with 'Charter', a target driven system, filtering forms/letters of complaint.Strong attention to detail under strict time driven targets.

• Phone Clerk

  • Aug 2010 - Nov 2010

  First point of contact for complaints, understanding the customer's needs and writing them down clearly.Filtering and passing the information onto supervisors/managers to look into and rectify.