Experience

The CodeBox Inc.
• Philippines
• Software Development
• 1 - 100 Employee
• Project Manager

  • Aug 2023 - Present


Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Content Moderator - SME

  • Mar 2021 - Aug 2023

  - Accurately calibrate the team for any policy updates through team huddle. - Help and guide the content moderators in processing appeals to better understand the policies. - Manage the team if the Team Manager is on paid time off/leave. - Review content on short-video platforms. - Maintaining and implementing community content security standards. - Accurately calibrate the team for any policy updates through team huddle. - Help and guide the content moderators in processing appeals to better understand the policies. - Manage the team if the Team Manager is on paid time off/leave. - Review content on short-video platforms. - Maintaining and implementing community content security standards.



SYKES Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2020 - Mar 2021

  - Provide phone support for customers and restaurants. - Provide customers with information regarding existing or new product promotions. - Provide phone support for customers and restaurants. - Provide customers with information regarding existing or new product promotions.



Telex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Team Lead

  • Aug 2019 - Aug 2020

  As a team leader my duties and responsibilities to: - Monitor agents team performance and reports on metrics. - Provide coaching and training if needed. - Delegate day-to-day task operation and set deadlines. - Set a team goals. - Provide a good and open communication throughout the team. As a team leader my duties and responsibilities to: - Monitor agents team performance and reports on metrics. - Provide coaching and training if needed. - Delegate day-to-day task operation and set deadlines. - Set a team goals. - Provide a good and open communication throughout the team.



Wan-Brous Time

• Virtual Assistant

  • Nov 2016 - Jul 2019

  - Assist client with Shopify store by helping creating apparels, updating product description, and uploading mock ups of apparels to the online store. Then linking these products to his Amazon account. - Also I worked as a data entry, research tasks for various online clients: - Provide assistant in delivering on time completion of projects. - Provide social media engagement (likes, comments, shares on Facebook). - Gather contact details of key persons of different companies that are part of the construction industry throughout the United States. Show less



Valuelabs Philippines Inc.

• Customer Service Representative

  • Sep 2015 - Aug 2017

  - Provide support for online photo printing – mugs, albums, posters, calendars, photo canvas. - Providing support via different channels (chat, calls and email support). - Assist customers with issues concerning vouchers, shipping, returns and assisting with creating their chosen products. - Provide support for online photo printing – mugs, albums, posters, calendars, photo canvas. - Providing support via different channels (chat, calls and email support). - Assist customers with issues concerning vouchers, shipping, returns and assisting with creating their chosen products.



QunoSolutions: Healthcare Documentation

• Medical Transcriptionist

  • Oct 2009 - May 2015

  - Transcribe dictations of physical therapy evaluation. - Ensure accuracy and proper template is used depending on the clinic where the physical therapist works. - Transcribe dictations of physical therapy evaluation. - Ensure accuracy and proper template is used depending on the clinic where the physical therapist works.



Exxpert Communication Inc.

• Philippines
• Telecommunications
• 1 - 100 Employee

• Sales Specialist

  • Sep 2010 - Oct 2014

  - Sell feature film/s for families. - Explain the different films that customers can avail. - Provide information to customers regarding appropriate films per age group - Sell feature film/s for families. - Explain the different films that customers can avail. - Provide information to customers regarding appropriate films per age group



Innodata Knowledge Services, Inc.

• Philippines
• Technology, Information and Internet
• 1 - 100 Employee

• Quality Analyst

  • Sep 2001 - Oct 2002

  Medical Precoder - Write code legibly and/or highlights text for keying on the source documents. Quality Assurance Staff-Auditor - Identifying errors on hard and electronic documents that may be found in the finish files in accordance with project specifications. Specs Analyst - Reviews and analyzes work processes to assure that projects and procedures utilized are efficient and effective in accordance with project specifications. Medical Precoder - Write code legibly and/or highlights text for keying on the source documents. Quality Assurance Staff-Auditor - Identifying errors on hard and electronic documents that may be found in the finish files in accordance with project specifications. Specs Analyst - Reviews and analyzes work processes to assure that projects and procedures utilized are efficient and effective in accordance with project specifications.