Experience

Impact Innovation

• Business Consulting and Services
• 1 - 100 Employee

• Director

  • Jul 2001 - Present

  Co founder of Impact Innovation. Impact Innovation are The Customer Experience Company. We work with some of the biggest and well known organisations in the UK and Europe to improve the customer service experience they deliver. Both Public and Private Sector from vision and strategy to on the ground training and development of staff and managers Co founder of Impact Innovation. Impact Innovation are The Customer Experience Company. We work with some of the biggest and well known organisations in the UK and Europe to improve the customer service experience they deliver. Both Public and Private Sector from vision and strategy to on the ground training and development of staff and managers



The Royal College of Midwives (RCM)

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• OD and leadership development Partner

  • Jan 2016 - Apr 2018



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Large Scale System Leadership development and delivery lead and Senior Executive Coach

  • Jan 2009 - Mar 2018



TED Conferences

• United States
• Media Production
• 700 & Above Employee

• TEDx talker

  • Nov 2015 - Nov 2015

  Phil's talk on how we could use extreme creativity techniques - drugs, pain, pleasure to create ideas to tackle the worlds biggest challenges Phil's talk on how we could use extreme creativity techniques - drugs, pain, pleasure to create ideas to tackle the worlds biggest challenges



Accor

• France
• Hospitality
• 700 & Above Employee

• Customer Experience Transformation Partner

  • Jan 2004 - Jan 2010



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Innovation Practice Managing Consultant

  • Dec 1992 - Jul 2001