Head Of Quality

• Apr 2019 - Present

QA Manager

• May 2015 - Apr 2019

• Built the QA Department up from 1 person to a team of 30+. The team inlcudes functional, automated and performance engineers and is based across multiple locations worldwide.• Define and implementing multiple test strategies across multiple teams (Manual, Automated, Performance).• Reduced our release cadence from one major release every few months to one every 2 weeks, currently continuing that transition to a CI/CD pipeline capable of completing multiple deployments daily.• Delivered several large-scale re-platforming projects, which have seen the need to reshape and restructure the role of QA within the company multiple times.• Proposed, designed and delivered a new automation framework that reduced our regression effort from 100+ man days per cycle to 12-man days.• Point of contact for Quality for our enterprise clients, to ensure confidence was maintained with all our deliveries.• Responsible for delivering a companywide Quality Strategy.• Compiling weekly and project-based reporting for the exec.• Laying out career paths for team members and mentoring them to ensure they achieve them.

QA Lead

• Aug 2014 - May 2015

QA for EShopWorld

QA Software Engineer II

• May 2007 - Dec 2013

Test Lead for Irish Lottery Mobile Site; managing a team of up to 5 people from different offshore locationsDevelop and maintain test plans, test cases and test processes, also conducting risk analysis and risk managementTesting both web services and back end databases, cross browser, multi-platform testingTesting multiple handheld devices, Android and IOSOn site Test Lead for projects in Morocco, Czech Rep and PolandInvolved in major projects in UK, Turkey, Finland and New ZealandManaging all test environments, deploying software and maintaining version controlEffectively working with Business Analysts/Product Managers to meet various project delivery deadlines Defect management which included performing root cause analysisEscalating any serious issues encountered to higher managementSending the Daily Status Reports and functionality coverage reports to all relevant stakeholdersConducting regular meetings with the team in relation to project information sharing and suggestions on improving the team's productivityProvide post-implementation support for all deliverablesWorked closely with customer’s UAT team to maintain customer test environments and provide a quick defect resolution turnaround timePart of testing team responsible for Lottery Host and Terminal technologies worldwide

Senior Operator

• May 2003 - May 2007

Bringing up and down the three lottery gaming systems (instant, host and online systems) dailyBalancing each system nightly with customers systems and against backup systemsWorking with the customer to make sure all issues raised are resolvedCreating, validating and distributing daily reportsCoordinating with in house testing team as well as the customer UAT team to maintain testing environments Bringing up and down the three lottery gaming systems (instant, host and online systems) dailyBalancing each system nightly with customers systems and against backup systemsWorking with the customer to make sure all issues raised are resolvedCreating, validating and distributing daily reportsCoordinating with in house testing team as well as the customer UAT team to maintain testing environments