Experience

Balmer Lawn Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reception Manager

  • Jun 2021 - Present



The Doyle Collection

• Ireland
• Hospitality
• 400 - 500 Employee

• Reservations Manager

  • Mar 2019 - Present



The Doyle Collection

• Ireland
• Hospitality
• 400 - 500 Employee

• Receptionist

  • Mar 2014 - Present

  To serve guests in a friendly and efficient manner, ensuring that the guest receives a memorable stay at the hotel.Assists in the smooth running of the front of house and guest services departments, ensuring that all tasks are completed to standard in a timely fashion.Gather information on the day's business, including arrivals, departures, special requests,etc.Dealing with all guest requests in a timely and professional manner, finding operational solutions to all guest challenges and escalating where necessary to the Duty Manager. Have gathered thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).Communicating hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc. Ensuring all guest enquiries and complaints in a professional manner.Ensure all cash, charge, float and till procedures are accurate.Assist in the smooth running of the front office desk during your shift. Shifts in reservations and portering are also undertaken

• Food & Beverage Assistant

  • Dec 2011 - Mar 2014

  Serves Tables in a busy restaurantGathering great knowledge of wines and different types of produce.Has the ability to work as part of a team and also liaise with suppliers and 3rd parties.Good customer and guest care skills along with the ability to multi-task and prioritize.I serve breakfast,dinner, bar service and serving at functions.



Salthill Hotel

• Front Office Manager

  • Jul 2018 - Mar 2019



The Doyle Collection

• Ireland
• Hospitality
• 400 - 500 Employee

• Team Lead Front Office

  • Sep 2016 - Jul 2018

• Reservations Agent

  • Apr 2016 - Sep 2016



Cafe Depeche

• Barista

  • Nov 2010 - Nov 2011

  I gathered great knowledge of coffee.Opened and closing duties.Trusted to work on my own iniative I gathered great knowledge of coffee.Opened and closing duties.Trusted to work on my own iniative



Gloria Jean’s Coffees International

• Barista

  • Oct 2009 - Nov 2010



O Briens

• Floor Staff

  • Dec 2005 - Sep 2009