Experience

Amicus ITS

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Onsite Engineer

  • Jan 2022 - Present



BOORSTAR LIMITED

• United Kingdom
• Business Consulting and Services

• Company Director

  • Aug 2012 - Present



Allvotec

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Techbar Analyst

  • Aug 2014 - Jan 2022

  Users bring devices or ask questions to get there IT related issues resolved quickly. Part of the role is working as a 2nd Line Mobile technician deploying and configuring mobile devices as well as being involved in Process and Policy creation. I have been used a specialist customer facing problem solver for important events ensuring that any technical issues get dealt with quickly. Users bring devices or ask questions to get there IT related issues resolved quickly. Part of the role is working as a 2nd Line Mobile technician deploying and configuring mobile devices as well as being involved in Process and Policy creation. I have been used a specialist customer facing problem solver for important events ensuring that any technical issues get dealt with quickly.



Orbit Housing

• Pakistan
• Real Estate
• 1 - 100 Employee

• Help Desk Analyst

  • Jun 2014 - Aug 2014

  Worked on a small team of 3 people processing account queries/creations whilst dealing with day to day calls from users both inhouse and in the field. Tasks included Problem solving remotely, hardware replacement, telecom management & email processing. I created several PowerShell scripts to speed up the accounts process. Worked on a small team of 3 people processing account queries/creations whilst dealing with day to day calls from users both inhouse and in the field. Tasks included Problem solving remotely, hardware replacement, telecom management & email processing. I created several PowerShell scripts to speed up the accounts process.



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Request Management Analyst

  • Oct 2012 - Aug 2014

  My first role within Computacenter was on the Nationwide contract working alongside existing analysts. I was tasked with resolving outstanding issues within the contract relating to the Remedy request procedure. I reviewed the procedure and resolved all the outstanding issues in a short timeframe. I then moved on to deployment clearing the outstanding requests in a swift manor. I used my data analysis skills to enable bespoke reports to be produced. I worked on Non Standard requests reducing a backlog to a reasonable level. My final role was working on the Direct Line Group Service desk as the senior analyst. I was transferred from my role in Nationwide to help the BTO setup the request desk and to design the process/procedures prior to the go live date. In the time I did this role I was been asked to supervise the team and assist in their training. I attended several meetings on behalf of the BTO team during the setup period of DLG. One of my final tasks was designing mobile solutions to RSA and to develop the support of their use on BYOD. My skills with Active Directory have led to me writing scripts to enable mass deployment of users along with bespoke reporting. This role covered O365 as well. Show less