Philip Alexander

Network Operations Center Engineer at AiNET
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Contact Information
us****@****om
(386) 825-5501
Location
Laurel, Maryland, United States, US

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Nov, 2022
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    Jun, 2023
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Feb, 2023
    - Nov, 2024

Experience

  • AiNET
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Network Operations Center Engineer
      • Feb 2023 - Present

      - Manage multi-phone line system - Document and deliver incoming mail - Provide administrative support to the NOC - Maintain visitor’s log - Set-up all new hire’s desktop access: Emails, Networks, etc. - Troubleshooting (Network, Software, Hardware) - Prepare activity reports such as status of ticket resolution(s) - Create all employee’s and visitor’s ID badges - Assist in any assigned projects - Proactive monitoring of mid to large scale services-based application golden signals end-to-end - Assess and address anomalies timely, working with stewards and capability owners - Develop required capabilities to improve Operational excellence (like proactive monitoring, dashboards, anomaly, etc.) - Other related duties as assigned Show less

  • Maxim Healthcare Staffing
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Reimbursement Specialist
      • Feb 2022 - Nov 2022

      ● Liaison between office partners, clients, and payers ● Responsible for all billing, collecting, and payment needs for 40+ healthcare facilities and 25+ Chicago public school facilities ● Investigated and addressed electronic claims generated errors working with external providers and clients ● Verified patient information and provided backup support in front-end development ● Assisted in evaluating department reports, decisions, and results relating to established goals ● Handled claims using billing software with info related to HMO/PPO, Medicare, and Medicaid, along with secondary and tertiary insurance ● Received referrals and pre-authorizations required for procedures ● Adhered to HIPAA guidelines providing records to providers, insurance carriers, and patients Show less

  • DICK'S Sporting Goods
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Associate / Ship-From-Store Associate / Footwear Associate
      • Jun 2020 - Mar 2022

      ● Provided consistent and superior customer service and selling engagement ● Day-in and day-out maintenance of operation floor, storeroom, and inventory ● Processed ship-from-store (SFS)) and Buy-Online-Pick-Up-In-Store (BOPIS) orders ● Processed store merchandise for FedEx shipment ● Inventoried store merchandise and oversaw restocking orders ● Provided consistent and superior customer service and selling engagement ● Day-in and day-out maintenance of operation floor, storeroom, and inventory ● Processed ship-from-store (SFS)) and Buy-Online-Pick-Up-In-Store (BOPIS) orders ● Processed store merchandise for FedEx shipment ● Inventoried store merchandise and oversaw restocking orders

  • Revere Bank
    • United States
    • Banking
    • 1 - 100 Employee
    • Deposit Operations & Cash Management Intern
      • Jun 2019 - Aug 2019

      ● Participated in cash management, product installation/implementation within bank branches ● Contributed to the training of branch and customer personnel ● Reviewed products and made recommendations to management for adjustment, improvement, expansion, or elimination ● Transferred all paper and legacy stored customer data to a new online banking web-based platform ● Participated in cash management, product installation/implementation within bank branches ● Contributed to the training of branch and customer personnel ● Reviewed products and made recommendations to management for adjustment, improvement, expansion, or elimination ● Transferred all paper and legacy stored customer data to a new online banking web-based platform

Education

  • Bowie State University
    Bachelor of Science, Management of Information Systems | Cybersecurity
    2019 - 2022
  • PennWest California
    Management of Information Systems, Information Security & Assurance

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