Senior Software Engineer

• Mar 2020 - Present

Senior Content Reviewer

• Jun 2019 - Present

Senior Application Developer

• Sep 2019 - Dec 2019

Technical Lead

• Dec 2016 - Apr 2019

Responsibilities:• Analyzing high-level software strategies and solutions through functional and technical expertise.• Implementing design that will identify requirements related to people, processes and Technology.• Recommending possible improvements on technical design.• Designing, coding and testing program modules.• Creating test scripts; executing and documenting tests.• Maintaining, tuning and repairing applications; performing preventive maintenance… Responsibilities:• Analyzing high-level software strategies and solutions through functional and technical expertise.• Implementing design that will identify requirements related to people, processes and Technology.• Recommending possible improvements on technical design.• Designing, coding and testing program modules.• Creating test scripts; executing and documenting tests.• Maintaining, tuning and repairing applications; performing preventive maintenance activities; providing user support.• Integrating of technical and application components.• Contributing to the design of the technical infrastructure framework through the creation of technical design documents.• Facilitating technical design discussions or walkthroughs.• Identifying configuration changes to applications.• Implementing actions that are required to deploy an application.• Defining the characteristics, capabilities, inputs, outputs, and results necessary to describe the required functionality of the selected technology.• Providing user support by addressing business inquiries and issues.• Ensuring successful migration of work to production through participation in deployment activities.• Ensuring high level of client satisfaction through the delivery of quality products on time.• Performing any other tasks required by management from time to time. Show more Show less

Senior Programmer Analyst

• Nov 2015 - Dec 2016

Responsibilities:• Full lifecycle application development or enhancement• Designing, coding and debugging application in either Mainframe or Unix/Midrange environment• Software analysis, code analysis, requirements analysis• Software testing and quality assurance• Performance tuning or automation• Provide documentations/artifacts as needed on each stage of the development lifecycle• Provide support during warranty period• Integrate components with existing… Responsibilities:• Full lifecycle application development or enhancement• Designing, coding and debugging application in either Mainframe or Unix/Midrange environment• Software analysis, code analysis, requirements analysis• Software testing and quality assurance• Performance tuning or automation• Provide documentations/artifacts as needed on each stage of the development lifecycle• Provide support during warranty period• Integrate components with existing systems• Provide inputs and updates for Project Planning and Project Management• Maintain standards compliance Show more Show less

Programmer Analyst III – Application Development

• Aug 2015 - Nov 2015

Under managerial direction- develop, design, modify and maintain software for highly complex applications with multiple components. Provide lead support for the project team conducting feasibility studies, troubleshooting escaladed issues and ensuring that project deliverables are completed within time and cost constraints.

Senior Mainframe Analyst | Team Lead – System Operations

• Jan 2012 - Jun 2015

Worked at Citibank Global Command Center located in Singapore as a Production Level 1 Support supporting globally to all regions. Primarily ensure completion of Mainframe & Distributed Production Batches, handles major Incidents, weekly schedule change activities and production deployment.Tasks include monitoring and escalating of critical alerts and ensure systems are all up. Also provides assistance and technical support to Operations, Applications, Systems groups, user community and… Worked at Citibank Global Command Center located in Singapore as a Production Level 1 Support supporting globally to all regions. Primarily ensure completion of Mainframe & Distributed Production Batches, handles major Incidents, weekly schedule change activities and production deployment.Tasks include monitoring and escalating of critical alerts and ensure systems are all up. Also provides assistance and technical support to Operations, Applications, Systems groups, user community and management with real time escalation, restart, and restore capabilities of any failed processes. Escalate all major system availability issues to senior management throughout the business. Show more Show less

Senior Software Engineer – Systems Operations

• Sep 2010 - Dec 2011

Worked at Singapore Airlines Command Center located in Singapore as a Systems Operations Analyst / Production Support supporting all clients applications. Primarily ensure the completion of Mainframe batches and support weekly schedule change activities and production deployment.

Senior Software Engineer - Development & System Operations

• Feb 2007 - Sep 2010

Earned 3 solid years of experience and functional knowledge on client application Customer/1 mainly on Billing and Finance. This includes architecture and development tools such as RSAM processing, CAS, Foundation, Design and TOAD.

Technical Support Officer

• Feb 2005 - Feb 2007

Responsibilities:• IT Support Lead for FedEx• In-charge of reporting/tracking on status to daily work plans supporting all workload capacity, primarily for support work in IT department for FedEx. • In-charge of tracking and communicating workloads with the FedEx IT Manager and highlighting any issues/risks. • Accomplishes performance evaluation of the team members. • Serves as a mentor to team members and as a coach to team members with technical knowledge.

L1 Technical Support Representative

• May 2004 - Oct 2004

Responsibilities:• Provide technical assistance on hardware and software related issues to US DELL retail clients over the telephone • Troubleshoot system problems and solving hardware/software faults