Philemon Nader Nabih
Project Manager at Arcorp- Claim this Profile
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Arabic Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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HR Diploma
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Experience
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Arcorp
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Egypt
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Holding Companies
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1 - 100 Employee
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Project Manager
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May 2023 - Present
1-Coordinate project management activities, resources, equipment, and information. 2-Liaise with clients to identify and define requirements, scope, and objectives with the stakeholders and develop projects that will ensure that these requirements are met. 3-Break projects into doable actions and set timeframes. 4-Assign tasks to internal teams and assist with schedule management. 5-Maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects. 6-Implement & monitor the deliverables of projects to ensure that all targets are reached and that the overall project is completed in accordance with agreed timescales and costs. 7-Help prepare budgets and Oversee project procurement management. 8-Analyze risks and opportunities, Monitor project progress, and handle any issues that arise. 9-Act as the point of contact and communicate project status to all stakeholders. 10-Use tools to monitor working hours, plans, and expenditures. 11-Issue all appropriate legal paperwork (e.g. contracts and terms of the agreement). 12-Create and maintain comprehensive project documentation, plans, and reports. 13-Ensure standards and requirements are met by conducting quality assurance tests. 14-Ensuring compliance with objectives, organizational policies, procedures, and standards. Show less
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Akam Developments
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Egypt
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Real Estate
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100 - 200 Employee
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Chief Commercial Officer - Office Manager
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Mar 2022 - Mar 2023
• Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff • Allocate available resources to enable successful task performance • Ensure filing systems are maintained and current • Establish and monitor procedures for record keeping • Ensure security, integrity, and confidentiality of data • Monitor and review internal processes • Maintain a safe and secure working environment • Organizing meetings and managing databases. • Booking transport and accommodation. • Attending meetings with the CCO and preparing the meeting agenda Show less
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Seen Trading Company
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Egypt
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Retail
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1 - 100 Employee
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Regional Director Of Operations
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Aug 2020 - Apr 2022
Key Tasks and Responsibilities: - Oversee manufacturing, purchasing and sales departments - Identifying and targeting areas in which a business can improve operation - Monitoring revenue margins - Overseeing employee productivity - Researching and implementing new directives for business growth and prosperity - Developing and implementing guidelines for employee evaluations, recruitment and promotion Key Tasks and Responsibilities: - Oversee manufacturing, purchasing and sales departments - Identifying and targeting areas in which a business can improve operation - Monitoring revenue margins - Overseeing employee productivity - Researching and implementing new directives for business growth and prosperity - Developing and implementing guidelines for employee evaluations, recruitment and promotion
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Jumia Egypt
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Egypt
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Retail
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700 & Above Employee
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Senior project manager at Jumia Financial services
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Jan 2020 - Aug 2020
1-Lending & JumiaPay Marketing Operations:- Work on and have a successful launch on all new campaigns on JumiaPay.- Lead in launching a lending partner in the next PPR cycle.2-Banks installments and partnerships with JumiaPay Egypt.
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Senior Operations Manager
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Jun 2019 - Dec 2019
Operations SLA:* Sales force tickets SLA & Productivity within the team average Tickets with variance no more than 10% * Reviews response in time and complaints over reviews* Fawry emails Follow up and following escalation matrix/Complaints* bug reports SLA & Complaints* External emails response and complaints* JumiaOne refunds SLA & Complaints* Manual refunds sheet SLA & Complaints/Issues* Remove CC sheet SLA & ComplaintsDevelopment:- Spotting, Reporting & working on resolving Gaps on process, systems of products with relevant stake holders.- Developing Team members.- Automating and standardizing operation. Show less
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Vendor Acquisition Manager
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Jan 2017 - Jun 2019
1- LIVE VENDORS (Lead Generation) KPI number of leads generatedA-Project manage TAT (Tele Acquisition Team)B-Marketing offline projects.2-ACTIVE VENDORS (Incubation)A-Contracts ManagementB-Sending SMS routineC-Inbound calls3- Reporting & AnalysisKPI accuracy of reports A- Daily reports (lead trend – partnerships - teleacquisition). B- Weekly reports (Live weekly - Live passed one month). C- Referral program (reports + granting vouchers). D- Salesforce/formstack potential sellers. C- Checking SF sync with the live sheet. Show less
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Senior Customer Support and Order Management
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Jun 2015 - Dec 2016
- Provide relevant, satisfying experiences that strengthen business relationships with our customers. Undertaking proactive communication to customers / partners on order status and product.- Entering and processing orders. Perform issue resolution to ensure timely and accurate transaction completion.- Coordinate information to customers browsing our websites during store discovery, order and checkout.- Handle special requests and complaints of customers.- Ensure follow up through emails, phone or any required means. Show less
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Orange Egypt
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Egypt
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Telecommunications
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700 & Above Employee
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Corporate Sales Specialist
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Oct 2014 - Apr 2015
- Communicating with large to small businesses/Organizations - Handle customers’ complaints (Companies and Organizations) and inquiries and provide solutions to their problems. - Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction. - Provide follow up and call backs blended with normal inbound calls - Maintaining relationships with internal and external customers. - Communicating with large to small businesses/Organizations - Handle customers’ complaints (Companies and Organizations) and inquiries and provide solutions to their problems. - Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction. - Provide follow up and call backs blended with normal inbound calls - Maintaining relationships with internal and external customers.
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HR Recruiter
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Apr 2014 - Jul 2014
- Screening resumes according to project requirements. - Phone screening for Local and International candidates. - Scheduling interviews with applicants accepted from the phone screening. - Conducts first interview with candidates who passed the pre-employment test. - Coordinates with Operations & candidates accepted from first interview for scheduling second interview. - Screening resumes according to project requirements. - Phone screening for Local and International candidates. - Scheduling interviews with applicants accepted from the phone screening. - Conducts first interview with candidates who passed the pre-employment test. - Coordinates with Operations & candidates accepted from first interview for scheduling second interview.
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Senior Technical Support back-office
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Sep 2011 - Jan 2014
Project: NOKIA Region: Middle East and Africa Position Description: - Handling valuable international customer in 22 countries inside Africa and the Middle East through Emails and phone calls. - Maintain good working relationships with customers - Increasing the profits for the organization. - Resolving the technical issues within the call/Email. Project: NOKIA Region: Middle East and Africa Position Description: - Handling valuable international customer in 22 countries inside Africa and the Middle East through Emails and phone calls. - Maintain good working relationships with customers - Increasing the profits for the organization. - Resolving the technical issues within the call/Email.
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Customer Service and after-sales T2
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Jan 2006 - May 2011
Previously Mobinil Teams: - Customer Service - Activation - Outbound and Save Team - National Sales Position Description: - Handle and solve all inquiries, requests and complaints received from all customers. - Coordinate with other departments to solve customers’ complaints. - Cooperating in achieving my team’s / company's target each month by achieving one-self's goal. - Provide customers with product and service information - Follow-up on customer inquiries not immediately resolved Show less
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Education
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2009 - 2010
The American University in Cairo
Human Resources Diploma, Human Resources (HR) -
New Cairo Academy
Bachelor of Science in Information Technology, Information Technology
Community
