Experience

iChoices Call Centre Outsourcing

• South Africa
• Telecommunications
• 1 - 100 Employee

• Retention Manager

  • Feb 2014 - Present

  Working on a Nedbank Campaign where we retain Nedbank's dormant account. Managing 15 Retentions Consultants. Working on a Nedbank Campaign where we retain Nedbank's dormant account. Managing 15 Retentions Consultants.



Professional Provident Society (PPS) Insurance

• Financial Advisor

  • Aug 2013 - Present

  Providing financial advice, meeting with various clients to assist them with their financial portfolios. Looking at Clients financial portfolios, Compiling Financial Needs Analsis, Giving of financial advice, recording advice given, Recommending suitable financial solutions as per gaps identified and providing intermediary services to my clients that have nominated myself as their broker on record. Providing financial advice, meeting with various clients to assist them with their financial portfolios. Looking at Clients financial portfolios, Compiling Financial Needs Analsis, Giving of financial advice, recording advice given, Recommending suitable financial solutions as per gaps identified and providing intermediary services to my clients that have nominated myself as their broker on record.



Momentum

• South Africa
• Financial Services
• 700 & Above Employee

• Telesales Team Manager

  • May 2012 - Present

  Managing a sales force of 15, Sales coach, Quality and Compliance Assurance, Sales Staff Motivation, Implementing performance management, Planning, Stats analyst. Managing a sales force of 15, Sales coach, Quality and Compliance Assurance, Sales Staff Motivation, Implementing performance management, Planning, Stats analyst.



Edcon

• South Africa
• Retail
• 700 & Above Employee

• Telesales Team Manager

  • Feb 2008 - Apr 2012



Cell C

• South Africa
• Telecommunications
• 700 & Above Employee

• C Surance Administrator

  • Oct 2004 - Jan 2008

  Assessing Lost Cellphone claims, Approving or Repudiating claims, Sourcing replacement handset to clients via courier services, sending appeals to brokers for repudiated claims Assessing Lost Cellphone claims, Approving or Repudiating claims, Sourcing replacement handset to clients via courier services, sending appeals to brokers for repudiated claims



RJL Foschini Group

• Store Manager - The Glen

  • Jun 2001 - Sep 2004

  Shop Admin, Banking, Stock Taking, Training new employees, Liaising with area Managers, House Keeping (stock replenishing, dressing manikins etc) Shop Admin, Banking, Stock Taking, Training new employees, Liaising with area Managers, House Keeping (stock replenishing, dressing manikins etc)