Experience

Fortress Solutions

• United States
• Telecommunications
• 1 - 100 Employee

• TIER II / TIER III CTAC SUPPORT ENGINEER

  • Apr 2019 - Present

  LINKEDIn was way off base. Cannot believe anything on the internet. Left Frontier in 2019 LINKEDIn was way off base. Cannot believe anything on the internet. Left Frontier in 2019



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Tier 2 NOC Specialist

  • Mar 2015 - Mar 2019

  Tier 2 Transport/DLC/HSI NOC Specialist Tier 2 Transport/DLC/HSI NOC Specialist



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Technical Support L234 Engineer

  • Oct 1984 - Jan 2015

  June 1990 - Present Alcatel-Lucent Senior Technical Support Engineer Job Experience --------------- Provided remote tier2/tier3 technical support for Alcatel-Lucent Litespan 2000/2012 and ASAM 1000 / 7300 products. Provided remote technical support to Network Operations Center Specialists and Region Operations Technicians Provided on site support emergency callout situation Provided on site support FOA Provided on site support to Network Operations Center Provided on site hands on training support Provided on site support software and hardware upgrade activities Provided on site support for software upgrade activities Network Operations Center October 1984 to May 1990 ------------------------ Transportation Specialist Job Experience -------------- Provided on call support for emergency shipments of critical parts Provided shipment packaging of electronic equipment Provided arrangement of shipment activities of electronic equipment Skills ------ Able to work flexible hours and be a part of an on-call rotation for off-hour/weekend support Ability to handle and prioritize outage and network issues efficiently and effectively Able to think and react appropriately to network outages, make necessary provisions to ensure the least impact on customers during network down situations Strong communication, leadership, interpersonal and organization skills Ability to document and articulate technical recommendations to a variety of audiences and skill levels. Self-motivated, innovative problem solver capable of working independently Skilled in the operation of personal computers and accessing a variety of remote computer systems Ability to travel to onsite location for emergency call out situation Show less



DSC Communications

• Telecommunications
• 200 - 300 Employee

• Transportation Specialist

  • 1984 - 1990

  Provided on call support for emergency shipments of critical parts Provided shipment packaging of electronic equipment Provided arrangement of shipment activities of electronic equipment Provided on call support for emergency shipments of critical parts Provided shipment packaging of electronic equipment Provided arrangement of shipment activities of electronic equipment