Experience

Cascade3d

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Product Installation Engineer

  • Jan 2010 - Present

  To automate the installation and upgrade processes in order to minimize the amount of time taken to complete the tasks.To plan and complete all new software installations by liaising with customer I.T. contacts.To plan and complete all software upgrades for existing customer base.To provide support to over 100 customer sites. Support varies from Microsoft Office products to Cascade Reports and general OS queries (user configuration etc.).Maintain precise records of support calls, resolutions and causes and work with development team to provide long term fixes to problems.



Canon Localisation Services

• Test Automation Engineer

  • May 2003 - Jan 2010

  Responsible for producing test automation scripts testing Canon printer driver U.I. on a variety of operating systems and across 26 languages.This involved using the company’s preferred automation tool (Rational Robot) and producing bespoke reporting tools using VB6 and .Net.These bespoke tools were the first to provide the ability to test the translation of the U.I. as well as the formatting of the driver.Also designed an automated system (using Photoshop Pro) to dramatically increase the re-use of driver manual screenshots that led to a significant reduction in the cost of producing the manuals.



Gladstone PLC

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Developer\Test Automation Engineer

  • Sep 2001 - May 2003

  Originally employed as a developer primarily working on booking systems I eventually moved into Test Automation, the first time the company had used this method of testing. Originally employed as a developer primarily working on booking systems I eventually moved into Test Automation, the first time the company had used this method of testing.