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Phil Taylor

IT Technician at Funstation Group

Contact Information

us****@****om

(386) 825-5501

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Location

Northampton, England, United Kingdom, UK

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Senior IT Support Technician
- Jul 2021 - Jun 2023
• Day to day IT support onsite for ESA • Remote support for users working remotely • Provide IT inductions for all new employees • In house Active Directory management for maintaining users, groups & security policies. • Azure Active Directory management for supporting users within the group • Office 365 Email Management for group IT • Mimecast Management for Email Spam filtering • Project work focusing on unifying MDM & desktop software deployment packages and domain migration to unify all subsidiaries under one banner • Mobile Device Management using SOTI • Patch Management & Deployment using Matrix 42 Empirium • Backup Management with regular test restores to maintain the system • Working with 3rd Party Suppliers for IT hardware procurement & outside assistance for things outside of company skillset • Providing Directors reports on the IT infrastructure and plan for IT requirements for the upcoming year to allow budgets to be met accordingly • Sourcing new suppliers and maintaining relationships with existing suppliers, to ensure that best value is being obtained • Identifying and documenting new and existing contracts and processes etc (as this information was not collated and maintained by my predecessor) • Managing the in-house Avaya PBX SIP system and liaising with the line provider when needed. Show less

Information Technology Support Engineer
- Jan 2020 - Jul 2021
• Day to day IT support onsite for group based at local office. • Remote support for other sites within the group (occasional onsite when required) • In house Active Directory management for maintaining users, groups & security policies. • Office 365 Email Management for group IT • Mimecast Management for Email Spam filtering • Project work where required of refreshing infrastructure of the various subsidiaries in the group. Projects included the fast roll out and enabling of remote access during the covid pandemic and assisting with the deployment of a BT Ring Central VOIP phone system. • Managing the in-house Avaya PBX SIP system and liaising with the line provider when needed. • Managing the cloud-based BT Ring Central VOIP system and liaising with the line provider when needed. • Digital Marketing where required. Show less

Help Desk Technician
- Sep 2016 - Jan 2020
• Daily checks of servers for all customers making sure server performance is within an acceptable range • Day to day desktop support for clients. Using remote assistance programs such as Logmein and Anydesk to remotely dial into their client’s desktops/laptops to assist them with issues, including optimization, hardware fault detection and resolution, virus/malware and spyware removal, driver faults & printer issues. • Ensuring responses and resolutions were delivered in line with agreed SLAs (4 hours for a first response, 8 hours for further updates) • Image deployment to desktops and laptops to meet requirements of user needs on site. • Configuration and Deployment of Server hardware for clients • Office 365 Email Management for multiple tenants including account creation, licensing and migration. • Assisted with project work where required, mainly build and deployment of servers both physical and virtual • Closed on average 10 tickets per day, answering around 15-20% of all calls while maintaining documentation • Gained experience of being able to Migrate Exchange from On-Premises to 365. • Visits to customer sites for anything that couldn’t be achieved remotely (hardware installation/upgrades) • Assist and support Junior technicians where required. Show less