Phil Royle
Divisional Director - Global Experiences & Standards - LEGOLAND Parks & Resorts at LEGOLAND- Claim this Profile
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English Native or bilingual proficiency
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Bio
Todd Andrus
I had the privilege of working with Phil during the opening of LEGOLAND Florida. He always demonstrated a strategic, creative, guest-centric approach to increase revenue. He developed a VIP experience that delivered real dollars to the bottom line. His execution consistently showcases his attention to every detail. All of this while increasing employee morale and engagement. He is a true team member who works across departments / disciplines to drive real results.
Adrian Jones
Phil was a key member of the team we developed to open Madame Tussauds Hollywood back in 2009 as Operations Manager. Phil was absolutely the heart and soul of the team and made the very complicated project a fun and rewarding one despite the pressure. I subsequently brought him to Florida in 2011 as Guest Experience Manager and gave him a remit to oversee the Customer Experience teams at LEGOLAND Florida and 'rattle a few cages' within the Operational teams and guide some of our Capital Developments onto very customer focused projects. Phil is incredibly loyal, conscientious and a fantastic team player who has developed into a brilliant leader. No problem was too much for him to overcome and this was demonstrated by his incredible management of the NY LEGOLAND Project that went from a hate mob mentality to one that embraced the Park over the course of a few years. Phil has shown incredible flexibility to Merlin by working all over the World on projects and has delivered consistently throughout. Would have him as a key member of my team again in a heart beat. Only slight issue is...he cannot take his ale very well and wears awful suits and ties.
Todd Andrus
I had the privilege of working with Phil during the opening of LEGOLAND Florida. He always demonstrated a strategic, creative, guest-centric approach to increase revenue. He developed a VIP experience that delivered real dollars to the bottom line. His execution consistently showcases his attention to every detail. All of this while increasing employee morale and engagement. He is a true team member who works across departments / disciplines to drive real results.
Adrian Jones
Phil was a key member of the team we developed to open Madame Tussauds Hollywood back in 2009 as Operations Manager. Phil was absolutely the heart and soul of the team and made the very complicated project a fun and rewarding one despite the pressure. I subsequently brought him to Florida in 2011 as Guest Experience Manager and gave him a remit to oversee the Customer Experience teams at LEGOLAND Florida and 'rattle a few cages' within the Operational teams and guide some of our Capital Developments onto very customer focused projects. Phil is incredibly loyal, conscientious and a fantastic team player who has developed into a brilliant leader. No problem was too much for him to overcome and this was demonstrated by his incredible management of the NY LEGOLAND Project that went from a hate mob mentality to one that embraced the Park over the course of a few years. Phil has shown incredible flexibility to Merlin by working all over the World on projects and has delivered consistently throughout. Would have him as a key member of my team again in a heart beat. Only slight issue is...he cannot take his ale very well and wears awful suits and ties.
Todd Andrus
I had the privilege of working with Phil during the opening of LEGOLAND Florida. He always demonstrated a strategic, creative, guest-centric approach to increase revenue. He developed a VIP experience that delivered real dollars to the bottom line. His execution consistently showcases his attention to every detail. All of this while increasing employee morale and engagement. He is a true team member who works across departments / disciplines to drive real results.
Adrian Jones
Phil was a key member of the team we developed to open Madame Tussauds Hollywood back in 2009 as Operations Manager. Phil was absolutely the heart and soul of the team and made the very complicated project a fun and rewarding one despite the pressure. I subsequently brought him to Florida in 2011 as Guest Experience Manager and gave him a remit to oversee the Customer Experience teams at LEGOLAND Florida and 'rattle a few cages' within the Operational teams and guide some of our Capital Developments onto very customer focused projects. Phil is incredibly loyal, conscientious and a fantastic team player who has developed into a brilliant leader. No problem was too much for him to overcome and this was demonstrated by his incredible management of the NY LEGOLAND Project that went from a hate mob mentality to one that embraced the Park over the course of a few years. Phil has shown incredible flexibility to Merlin by working all over the World on projects and has delivered consistently throughout. Would have him as a key member of my team again in a heart beat. Only slight issue is...he cannot take his ale very well and wears awful suits and ties.
Todd Andrus
I had the privilege of working with Phil during the opening of LEGOLAND Florida. He always demonstrated a strategic, creative, guest-centric approach to increase revenue. He developed a VIP experience that delivered real dollars to the bottom line. His execution consistently showcases his attention to every detail. All of this while increasing employee morale and engagement. He is a true team member who works across departments / disciplines to drive real results.
Adrian Jones
Phil was a key member of the team we developed to open Madame Tussauds Hollywood back in 2009 as Operations Manager. Phil was absolutely the heart and soul of the team and made the very complicated project a fun and rewarding one despite the pressure. I subsequently brought him to Florida in 2011 as Guest Experience Manager and gave him a remit to oversee the Customer Experience teams at LEGOLAND Florida and 'rattle a few cages' within the Operational teams and guide some of our Capital Developments onto very customer focused projects. Phil is incredibly loyal, conscientious and a fantastic team player who has developed into a brilliant leader. No problem was too much for him to overcome and this was demonstrated by his incredible management of the NY LEGOLAND Project that went from a hate mob mentality to one that embraced the Park over the course of a few years. Phil has shown incredible flexibility to Merlin by working all over the World on projects and has delivered consistently throughout. Would have him as a key member of my team again in a heart beat. Only slight issue is...he cannot take his ale very well and wears awful suits and ties.
Experience
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LEGOLAND
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United Kingdom
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100 - 200 Employee
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Divisional Director - Global Experiences & Standards - LEGOLAND Parks & Resorts
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Feb 2023 - Present
Responsible for the global experiences and standards of our Team Members & Guests at 10 LEGOLAND Resorts around the world.Transformation & Continuous Improvement Teams globally improving efficiencies, systems and practices to ensure we operate brilliantly with thousands of Team Members to millions of Guests each year.Working with the LEGOLAND Developments Team for the continued roll out of LEGOLAND Resorts around the world with Sichuan, Shenzhen and Shanghai all currently under construction.Operational TransformationContinuous ImprovementGuest ExperienceTeam Member ExperiencesDesign DevelopmentStrategic PlanningGovernment Relations
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Divisional Director
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May 2021 - Feb 2023
Managing functions:Operational TransformationContinuous ImprovementDesign DevelopmentStrategic PlanningGovernment RelationsLEGOLAND Shanghai ResortLEGOLAND Sichuan ResortLEGOLAND Shenzhen Resort
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LEGOLAND Korea Resort
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South Korea
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Entertainment
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1 - 100 Employee
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Divisional Director (General Manager)
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Sep 2021 - Nov 2022
Managed functions:Government RelationsTourism DevelopmentStrategic PlanningOperationsMarketing & SalesFinance & Administration Technical ServicesHealth, Safety & SecurityHuman Resources Commercial OperationsHotel Operations
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Director of Development & Operations
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Nov 2019 - Mar 2022
Managed functions: Business Development Government RelationsOperationsProject Management
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LEGOLAND Sichuan Resort
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Chengdu, Sichuan, China
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Divisional Director (General Manager)
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May 2021 - Aug 2021
Managed functions: Human Resources Marketing & Sales Operations Design Development Strategic Planning Goverment Relations Managed functions: Human Resources Marketing & Sales Operations Design Development Strategic Planning Goverment Relations
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LEGOLAND Resorts - China
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Chengdu, Sichuan, China
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Director Of Operations
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Nov 2019 - May 2021
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LEGOLAND® New York Resort
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United States
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Travel Arrangements
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100 - 200 Employee
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Director Of Development & Operations
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Sep 2017 - Nov 2019
Managed functions:Business DevelopmentOperationsStrategic PlanningGovernment RelationsPublic Relations
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Head of Community & Project Relations
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Apr 2016 - Sep 2017
Managed functions:Community RelationsTourism Management Investor RelationsProject ManagementGovernment Relations
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LEGOLAND Florida Resort
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United States
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Travel Arrangements
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200 - 300 Employee
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Head of Product Excellence
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Jun 2012 - Jun 2016
Managed functions: Guest Experience Consumer Insight Product Development Park Operations Management VIP Experiences Product Integrity Customer Call Center Operation Managed functions: Guest Experience Consumer Insight Product Development Park Operations Management VIP Experiences Product Integrity Customer Call Center Operation
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LEGOLAND California Resort
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United States
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Travel Arrangements
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400 - 500 Employee
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Head of Product Excellence - New Openings
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Feb 2013 - Mar 2013
Managed functions: Product Excellence Hotel Opening VIP Experiences Managed functions: Product Excellence Hotel Opening VIP Experiences
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Legoland Discovery Center Westchester
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United States
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Entertainment Providers
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1 - 100 Employee
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Head of Operations - New Openings
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Jan 2013 - Feb 2013
Managed functions: New Opening of the Attraction Duty Management Incident Management Rides & Attractions Managed functions: New Opening of the Attraction Duty Management Incident Management Rides & Attractions
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LEGOLAND Discovery Center & SEA LIFE Aquarium
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Dallas, Texas, United States
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Head of Operations
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May 2011 - Jun 2012
Managed functions: Admissions Health & Safety Entertainments Education Ride Operations Managed functions: Admissions Health & Safety Entertainments Education Ride Operations
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LEGOLAND Discovery Center Atlanta
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United States
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Retail
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1 - 100 Employee
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Head of Operations - New Openings
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Feb 2012 - Apr 2012
Managed functions: New Opening of the Attraction Duty Management Incident Management Rides & Attractions Managed functions: New Opening of the Attraction Duty Management Incident Management Rides & Attractions
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Madame Tussauds Hollywood
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Los Angeles, California, United States
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Head of Operations
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Apr 2009 - May 2011
Managed functions: Admissions Health & Safety Facilities Management Security Retail Cleaning Photography Corporate Events Attraction Management Managed functions: Admissions Health & Safety Facilities Management Security Retail Cleaning Photography Corporate Events Attraction Management
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The lastminute.com London Eye
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Commercial Operations Department Manager
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Mar 2008 - Apr 2009
Managed functions: Commerical ticket sales Cross ticket selling at Sister Attractions Managed functions: Commerical ticket sales Cross ticket selling at Sister Attractions
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British Airways London Eye
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London, England, United Kingdom
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Ride, Pier & Commercial Operations Department Manager
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Jan 2008 - Sep 2008
Ride Operations Health & Safety Commercial ticket sales Ride Operations Health & Safety Commercial ticket sales
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Coca-Cola London Eye
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London, England, United Kingdom
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Ride & Pier Department Manager
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Jun 2005 - Jan 2008
Managed functions: Ride Operations River Boar Operations Health & Safety Event Management Managed functions: Ride Operations River Boar Operations Health & Safety Event Management
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Chessington World of Adventures Resort
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United Kingdom
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Travel Arrangements
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200 - 300 Employee
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Rides & Attractions Area Team Leader
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Mar 2004 - Jun 2005
Managed functions: Rides & AttractionsCar ParkingIncident ManagementPark Communications
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Rides & Attractions Team Leader
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Mar 2002 - Mar 2004
Managed functions: Rides & Attractions
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Rides & Attractions Operator
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Mar 2001 - Mar 2002
Managed functions:Rides & Attractions
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Education
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2017 - 2018
Leadership Orange
Leadership -
2014 - 2015
Leadership Orlando
Leadership -
2009 - 2009
PRINCE2
PRINCE2 Project Management, Project Management -
2008 - 2008
Institute of Occupational Safety & Health
IOSH, Health & Safety Management
Community
