Territorial Director of Strategy, Development & Risk

• Sep 2021 - Present

Business Services Manager

• May 2019 - Sep 2021

Joining in with some incredible, passionate people in NZ, Fiji, Tonga and Samoa to ‘get stuff done, and make stuff easier’. A people ’sold out’ for the success of other people. To support, to challenge, to acknowledge, to champion ideas, to encourage attempts to succeed, to grow and learn together, to unbridle, to walk alongside other peoples’ excitement, to take our place, to play our part, to build up, to celebrate, and I hope, to see our communities thrive in part because of who we are and what we do together. To dream big.

Divisional Business Administrator - Midland Division

• Feb 2018 - Sep 2021

Commercial Manager - Whakapapa Ski Area

• Jan 2015 - Feb 2018

Driving to the commercial growth, product and service development of Mt Ruapehu's Whakapapa Ski Area alongside a large, seasonal, multi-national team (approx. 220) who together deliver an unforgettable experience in an iconic New Zealand location. Responsible for the Snowsports, Rental, Retail, Food & Beverage, Customer Relations and Sales teams. Enabling cross team solutions, diversity and ownership that delivers excellent customer engagement and financial results, whilst identifying and implementing future opportunities with innovation, determination and a 'becoming truly world class' focus.

Rental & Retail Manager - Mt Ruapehu

• May 2012 - Jan 2015

Responsible for a large team, driving customer engagement, team culture and the commercial success of four demanding business units at Mt Ruapehu's two largest ski areas. Working in a fast paced, weather impacted, variable domestic/tourism based environment and landscape; utilising my refined team leadership, process and technology development, procurement and partnership negotiation, product design, evaluation, selection and integration skills, to deliver innovative and sustainable financial growth and development.

Rental Manager

• May 2005 - May 2012

Leading a large team of diverse international people to deliver NZ's largest ski, snowboard and snowplay rental business. Strategic and financial planning, process improvement, team development and customer centric service delivery culture all combined to deliver ongoing growth and success.Whilst not regarded as a 'cool' department to work in (within ski resorts), this rental team consistently won 'most fun' department several years running whilst delivering ongoing, unrivalled increasing financial returns for RAL.

Director

• 2008 - 2011

Music Director

• Jan 2001 - May 2005

Business Administrator

• Jan 2001 - May 2005

Family Store Manager

• Jan 2001 - 2002

Personalisation/Production Supervisor

• 1996 - 2001