Phil Melvin
Professional Services Engineer at Guardian Analytics is now NICE Actimize- Claim this Profile
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Chinese Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Daniil Kolubelov
I worked with Phil for several years and he proved himself as brilliant and hardworking SRE engineer and a team player. Phil always goes extra mile when business calls and stays on top of the task until it is completed. He always helps his team mates when needed. Phil contributed greatly to my success of building silo team in North Carolina that is capable of functioning independently from HQ. He is a great communicator and has great potential to become technical leader. Given opportunity to work with him again I will hire him in a heartbeat.
Mia Newkirk
Phil is very hard working and self driven. I had the pleasure of working with him for about a year and during this time he showed himself to be devoted, a team player, excellent problem solver and a true asset to any team he is a part of. He is definitely a leader and always striving to be better at all things.
Daniil Kolubelov
I worked with Phil for several years and he proved himself as brilliant and hardworking SRE engineer and a team player. Phil always goes extra mile when business calls and stays on top of the task until it is completed. He always helps his team mates when needed. Phil contributed greatly to my success of building silo team in North Carolina that is capable of functioning independently from HQ. He is a great communicator and has great potential to become technical leader. Given opportunity to work with him again I will hire him in a heartbeat.
Mia Newkirk
Phil is very hard working and self driven. I had the pleasure of working with him for about a year and during this time he showed himself to be devoted, a team player, excellent problem solver and a true asset to any team he is a part of. He is definitely a leader and always striving to be better at all things.
Daniil Kolubelov
I worked with Phil for several years and he proved himself as brilliant and hardworking SRE engineer and a team player. Phil always goes extra mile when business calls and stays on top of the task until it is completed. He always helps his team mates when needed. Phil contributed greatly to my success of building silo team in North Carolina that is capable of functioning independently from HQ. He is a great communicator and has great potential to become technical leader. Given opportunity to work with him again I will hire him in a heartbeat.
Mia Newkirk
Phil is very hard working and self driven. I had the pleasure of working with him for about a year and during this time he showed himself to be devoted, a team player, excellent problem solver and a true asset to any team he is a part of. He is definitely a leader and always striving to be better at all things.
Daniil Kolubelov
I worked with Phil for several years and he proved himself as brilliant and hardworking SRE engineer and a team player. Phil always goes extra mile when business calls and stays on top of the task until it is completed. He always helps his team mates when needed. Phil contributed greatly to my success of building silo team in North Carolina that is capable of functioning independently from HQ. He is a great communicator and has great potential to become technical leader. Given opportunity to work with him again I will hire him in a heartbeat.
Mia Newkirk
Phil is very hard working and self driven. I had the pleasure of working with him for about a year and during this time he showed himself to be devoted, a team player, excellent problem solver and a true asset to any team he is a part of. He is definitely a leader and always striving to be better at all things.
Credentials
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VCA-DCV
VMwareAug, 2014- Nov, 2024
Experience
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NICE Actimize Xceed
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United States
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Computer and Network Security
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1 - 100 Employee
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Professional Services Engineer
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Nov 2019 - Present
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Qualys
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United States
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Computer and Network Security
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700 & Above Employee
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Sr. Site Reliability Engineer
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Jul 2014 - Oct 2019
- Platform-level Support - Incident Management - Cloud Services Management - Document Management - System Monitoring - Basic Networking - Bash/Python/Ruby scripting - Linux systems administration - Platform-level Support - Incident Management - Cloud Services Management - Document Management - System Monitoring - Basic Networking - Bash/Python/Ruby scripting - Linux systems administration
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Knowledge Manager
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Jul 2012 - Jul 2014
Service Desk - Tier 1 - AD password support - vSphere/VMWare support - Windows troubleshooting - Linux (Red Hat) troubleshooting - Unix troubleshooting - Mainframe account support - Network connectivity support Remote Access Support (RAS) - Tier 2 Lead - Juniper VPN/host checker support - Blackberry support - BNator maintenance - iOS support - Exchange and Domino server access support - VM access support (RDP and Citrix) Remote Desktop Support (RDS) - Tier 2 - VMWare/vSphere support - Virtual Desktop Interface provisioning - Advanced Windows troubleshooting (Admin privileges req.) - AD Support - Network support - Knowledge base article author (technical writing) - Global incident support - Mainframe account support - Unix account and configuration support - Escalation support Desk side Support - Tier 2 - Workstation Imaging and provisioning - Inventory Management - Ticket queue management - Advanced Workstation (Windows XP/7) troubleshooting (Admin privileges req.) - See RDS section Service Desk Transition SME - Knowledge transfer documentation - Author and edit training documentation - Team management for 20+ - Involved in the hiring process (interviews) - Training processes - Assistance with escalations - Hardware/Software requests - Hiring/coaching Service Desk Track Lead - Interviewing/Hiring/Coaching - Process Improvement - Disaster Recovery - Knowledge Management - Escalation Handling - Client Management - Troubleshooting - See Service Desk and RDS for more. Show less
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Independant Consultant (Self Employed)
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IT Services and IT Consulting
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300 - 400 Employee
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Computer Specialist
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Jan 2006 - Jul 2014
- Installations - Tune-ups - Virus/adware/malware disposal - Consultations - Hardware upgrades - Software updates - Network configuration (WLAN/LAN) - Security and firmware updates - Installations - Tune-ups - Virus/adware/malware disposal - Consultations - Hardware upgrades - Software updates - Network configuration (WLAN/LAN) - Security and firmware updates
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Army National Guard
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United States
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Armed Forces
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700 & Above Employee
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Specialist / M1 Abrams Crewman
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Mar 2004 - Mar 2012
- Assumed the positions of driver, loader and gunner on the M1A1 Abrams - Combat driver for D Co. 1/252 CAB 30th HBCT - Maintained equipment and vehicles including the M1, MRAP Caiman, Hummwv, and MLRS - Deployed twice in support of Operation Iraqi Freedom - Troubleshot personal computer issues and virus disposal - Established and maintained 200+ mixed connection (wired and wireless) network with internet connectivity - Assumed the positions of driver, loader and gunner on the M1A1 Abrams - Combat driver for D Co. 1/252 CAB 30th HBCT - Maintained equipment and vehicles including the M1, MRAP Caiman, Hummwv, and MLRS - Deployed twice in support of Operation Iraqi Freedom - Troubleshot personal computer issues and virus disposal - Established and maintained 200+ mixed connection (wired and wireless) network with internet connectivity
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Central Carolina Community College
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IT Services and IT Consulting
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1 - 100 Employee
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Teaching/ Lab Assistant
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Oct 2010 - Dec 2010
- Established and maintained remote access for students to turn in work from home. (SSH, SCP/TFTP, and Apache services) - Assisted with lesson planning - Assisted students with router/switch configuration scripts, WAN/LAN/WLAN configuration, and hands-on projects - Maintained school grounds - Maintained top grades - Assisted with special projects for the school - Established and maintained remote access for students to turn in work from home. (SSH, SCP/TFTP, and Apache services) - Assisted with lesson planning - Assisted students with router/switch configuration scripts, WAN/LAN/WLAN configuration, and hands-on projects - Maintained school grounds - Maintained top grades - Assisted with special projects for the school
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TPRC Broadband
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Chattanooga, Tennessee Area/ Kingston, TN/ Memphis, TN/ Nashville, TN
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Field Surveyor
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Jun 2010 - Jul 2010
- Surveyed cell phone tower sites (Verizon) - Established wire drop layout - Developed blueprint for layout using MS Visio - Worked alone driving from site to site - 2-month contract position - Surveyed cell phone tower sites (Verizon) - Established wire drop layout - Developed blueprint for layout using MS Visio - Worked alone driving from site to site - 2-month contract position
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Walmart
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United States
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Retail
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700 & Above Employee
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Sales Associate - Electronics
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Jul 2007 - Apr 2008
- Stock management - Customer service - Consumer electronics advice - Over-the-phone support for computers - Smart phone support - Loss prevention - Stock management - Customer service - Consumer electronics advice - Over-the-phone support for computers - Smart phone support - Loss prevention
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Education
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2008 - 2014
Central Carolina Community College
Associates, Network Technology -
2013 - 2014
North Carolina State University
NDS, Various -
2014 - 2015
New Horizons Career Development
Certifications (A+, Net+, MCSA - Windows 7, MCSA - Server 2012), Network and System Administration/Administrator -
2000 - 2004
Harnett Central High School
HSD, General Studies
Community
