Experience

Ingram Micro Lifecycle

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Enterprise Architect

  • Apr 2023 - Present



Ingram Micro Commerce & Lifecycle Services

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• UK IT Manager

  • Sep 2018 - May 2023

  Reporting to the Vice President - Technology EMEA Roles include: -UK IT Manager -Enterprise Architect -Project Manager -Information Security Manager Responsibilities include: -Creation and maintenance of the UK CLS IT Strategy for infrastructure, systems and support for all CLS sites within the UK (5 Sites currently) -Enterprise Architecture, Business/System Process Analysis & Design -Information Security/Data Protection -IT Project Life cycle management -Interfacing with customers both internal and external, maintaining the relationship with IT -Specifying the hardware, software, suppliers, providers and management of costs for all UK IT -Direct management of the UK Development and UK Support teams -Specification, implementation, migration, strategy and management of multiple forward logistics systems, developed and supported by Ingram Micro IT teams around the world. -The systems design, strategy, and development & implementation management of: +GRS (Generic Repair System) +GWRS (Generic Web Repair System) -Liaison with Ingram Micro IT teams Highlights during this period: Managed and lead the removal of 3 legacy forward logistics systems: +Originated and lead the requirement and design of the Mulesoft Generic Interfaces, delivered as JSON API or XML via SFTP, now used by a number of customers +Migrated 5 Customers from 3 systems on to 1 system in 2 sites (1 using the XML/SFTP Generic Interface) +Decommissioned 3 systems and several legacy servers Lead design, build and Implementation of: +Mobile Device Recycling Websites & Web Services +Implemented services for 6 customers, most using the GWRS Trade API (REST/JSON) +Delivered 8 Websites and 6 system integrations +Production system operational flows into 2 sites in 2 countries (UK/DE) +Payment,Purchase & Sales systems with branded Customer Emails Show less



ANOVO

• France
• Telecommunications
• 700 & Above Employee

• UK Strategic IT Manager

  • Aug 2008 - Aug 2018

  Reporting to the ANOVO UK CEORoles include:-UK IT Manager-Enterprise Architect-Information Security ManagerResponsibilities include:-Creation and maintenance of the ANOVO UK IT Strategy for infrastructure, systems development and support for all ANOVO sites within the UK-Enterprise Architecture, Business/System Process Analysis & Design-Information Security/Data Protection-IT Project Lifecycle management-Interfacing with customers both internal and external, maintaining the relationship with IT-Specifying the hardware, software, suppliers, providers and management of costs for all UK IT-Direct management of the UK Development and UK Support teams-The systems design, strategy, and development & implementation management of: +GRS (Generic Repair System) +GWRS (Generic Web Repair System)-Liaison with ANOVO Group\Ingram IT teams Highlights during this period:Lead design, build and Implementation of:+GRS Production System+GRS Warehouse Management System+GWRS online consumer electronics recycling,+GWRS online knowledgebase & diagnostics systemsImplementation of Group BI Solution, Tableau On-Line with Data Warehouse hosted in Amazon Redshift Implementation of ISO 27001 Information Security Management System - Accreditation awarded 2015GRS System Implementation in Falkirk, Manchester, and Wroclaw sites Show less

• Strategic IT Manager / IT Solutions Analyst

  • Aug 2006 - Aug 2008

  Reporting to the ANOVO UK Telecom Consumer Business Unit ManagerResponsibilities included:-Creation and maintenance of the UK Telecom Consumer Division IT Strategy for infrastructure, systems development and support-Direct management of the UK Telecom Consumer Division Systems Development team-The systems design, strategy, and development & implementation management of: +GRS (Generic Repair System) +GWRS (Generic Web Repair System)-Interfacing with customers both internal and external, maintaining the relationship with ITHighlights during this period:-Design, development and Implementation of GWRS online repair tracking solution for the entire retail estate for a major UK Mobile Phone retailer-GRS System Implementation and Global Domain Rollout in ANOVO USA, Fort Worth, Texas and Thetford Show less



A NOVO RADIOPHONE LIMITED

• IT Services and IT Consulting

• IT Manager

  • Aug 1998 - Aug 2006

  Reporting to the Norwich site manager Responsibilities included: -Norwich & Dublin IT Support & Development -Direct management of the all Norwich IT Staff -The IT systems design, strategy, and development & implementation management Highlights during this period: -Awarded ANOVO UK, Norwich “Outstanding Achiever of the Year Award 2004” -Designed and Managed the Development of the GRS System -Designed and Managed the Development of the GWRS System -Designed and was part of the Development and Implementation team for a Microsoft Windows Server 2003 Active Directory Domain & Exchange 2003 Cluster. (Became ANOVO Global Domain used throughout all sites worldwide) -GRS System Implementation and Global Domain Rollout in Norwich, Dublin, Enfield and Poland -GWRS system implementation in Norwich and Enfield for a Mobile Phone Network operator, a major UK retailer and an IT network hardware manufacturer Show less



Radiophone

• United States
• Telecommunications
• 1 - 100 Employee

• IT Assistant

  • Mar 1996 - Aug 1998

  Reporting to the Norwich Finance Director Responsibilities included: -Initially the only onsite IT Support person for Head Office and 5 stores -Soon became lead systems developer Highlights during this period: -Migration from Novell 3.12 to Windows NT Domain -Implemented on demand ISDN Dial-Up Internet Solution Reporting to the Norwich Finance Director Responsibilities included: -Initially the only onsite IT Support person for Head Office and 5 stores -Soon became lead systems developer Highlights during this period: -Migration from Novell 3.12 to Windows NT Domain -Implemented on demand ISDN Dial-Up Internet Solution