Experience

Consent Kit

• United Kingdom
• Research Services
• 1 - 100 Employee

• Founder

  • Jan 2019 - Present

  Manchester, United Kingdom Making it easy for organisations to implement and scale inclusive, responsible research recruitment. Ditch the spreadsheet. Get your time back. Do better research.



Ethics Kit

• Business Consulting and Services

• Founder

  • Feb 2018 - Present

  Manchester, United Kingdom Bridging the gap between philosophical and applied ethics for modern researchers, designers and developers working in technology.



The Co-op

• Australia
• Retail
• 1 - 100 Employee

• Research Lead and Service Design Consultant

  • Nov 2016 - Sep 2018

  Manchester, United Kingdom My last 8 months have been spent leading Research and Service Design in a multi-award winning cross-functional team within Funeralcare, to successfully land one of the UK's biggest digital business transformations. Through research, I was able to understand the problems on the ground. Framing these problems through the lens of behavioural psychology enabled me to make a case for a service design. This renewed approach allowed us to work across silos, establish a shared understanding of… Show more My last 8 months have been spent leading Research and Service Design in a multi-award winning cross-functional team within Funeralcare, to successfully land one of the UK's biggest digital business transformations. Through research, I was able to understand the problems on the ground. Framing these problems through the lens of behavioural psychology enabled me to make a case for a service design. This renewed approach allowed us to work across silos, establish a shared understanding of the problem and aided in fostering the neccessary alignments within the business. Prior to working in Funeralcare I was focused on leading discovery work on: - Development of the community proposition for Membership - Identifying and validating new revenue opportunities for the wider business via their Innovation Labs - Assessing the impact and viability of proposed improvements for 70,000 Food Colleagues across the country, including the award winning Shifts project Show less



FinancialForce.com

• Canada
• Software Development

• UX Designer

  • Jan 2015 - Jan 2016

  Harrogate, United Kingdom I worked alongside the Product Owner & Business Analysts across multiple cross functional agile teams on the delivery of Financial Force's Accounting software. I led holistic research initiatives such as customer journey maps and interviews alongside constant validation of our direction through usability testing. I also facilitated an 8 week course on Human Centred Design to introduce team members to HCD concepts as an investigation into how we could employ the methods and increase empathy… Show more I worked alongside the Product Owner & Business Analysts across multiple cross functional agile teams on the delivery of Financial Force's Accounting software. I led holistic research initiatives such as customer journey maps and interviews alongside constant validation of our direction through usability testing. I also facilitated an 8 week course on Human Centred Design to introduce team members to HCD concepts as an investigation into how we could employ the methods and increase empathy within the teams. My day to day work involved being embedded within multiple teams, facilitating co-design workshops, UI design, creating prototypes (HTML/JS, Axure & Paper), project planning and facilitating usability tests. Show less



Frog Education

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• UX Designer

  • Mar 2011 - Nov 2014

  Halifax, United Kingdom Primarily working on FrogOS, the UK's biggest Virtual Learning Environment. I was responsible for organising and leading primary research efforts, UI design, prototyping and user testing within schools across the UK. In addition to FrogOS I designed a suite of tools for iOS devices (iPhone & iPad) to increase workflow efficiencies for teachers and students.


TBWA\ Manchester
• Graphic Design
• Freelance Designer / Front End Developer

  • 2009 - 2010

JD Williams
• United States
• Professional Training and Coaching
• 1 - 100 Employee
• Freelance Digital Designer

  • 2007 - 2008