Experience

Apex Connected

• United Kingdom
• Business Supplies & Equipment
• 1 - 100 Employee

• Service Manager

  • Apr 2016 - Present

  Developing and contributing towards the Apex service provision, for both existing and the rapidly expanding client base. As part of the Management team, I closely monitor performance to ensure customer needs are continuously exceeded and Apex employees provide quality after sales care. Developing and contributing towards the Apex service provision, for both existing and the rapidly expanding client base. As part of the Management team, I closely monitor performance to ensure customer needs are continuously exceeded and Apex employees provide quality after sales care.



Business By Technology

• North West Team Leader

  • Aug 2009 - Apr 2016

  Team leader for Konica Minolta dealership. Leading North West team of field support engineers, providing first class customer service on all ranges of MFDs to PPD machines and software solutions. Team leader for Konica Minolta dealership. Leading North West team of field support engineers, providing first class customer service on all ranges of MFDs to PPD machines and software solutions.



Ethos - Managed Document Solution, Integration & Automation Specialists

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Field Service Engineer

  • Mar 2007 - Aug 2009

  I was brought on board to work on toshiba MFD within the northwest mainly working in education sector. Ethos did acquire a small company based in Bolton to expand its customer base. This give me a more up to date Konica Minolta and develop training on the new range of PPD Machines and connectivity. I was brought on board to work on toshiba MFD within the northwest mainly working in education sector. Ethos did acquire a small company based in Bolton to expand its customer base. This give me a more up to date Konica Minolta and develop training on the new range of PPD Machines and connectivity.



Toshiba Business Systems

• South Africa
• Retail Office Equipment
• 1 - 100 Employee

• Field Service Engineer

  • Feb 2001 - Apr 2007

  Working at toshiba expanded my knowledge of there product and ranges of services they offer. I also gained working with large corporate organisation such as capita and Barclays Bank. I was based working in the northwest team and gained my first knowledge of working on PPD machines and gained a good understanding on fiery colour management. Working at toshiba expanded my knowledge of there product and ranges of services they offer. I also gained working with large corporate organisation such as capita and Barclays Bank. I was based working in the northwest team and gained my first knowledge of working on PPD machines and gained a good understanding on fiery colour management.



Unique (Aquired by Toshiba EIS)

• Field Service Engineer

  • Mar 2000 - Feb 2001

  This role was a field based opportunity working within the northwest servicing and repairing Kyocera Mita,Minolta and toshiba copiers. I also gained product expertise working with different manufactures and improving my IT skill. This company was bought out by Toshiba in March 2001. This role was a field based opportunity working within the northwest servicing and repairing Kyocera Mita,Minolta and toshiba copiers. I also gained product expertise working with different manufactures and improving my IT skill. This company was bought out by Toshiba in March 2001.



Claymore Business Machines Ltd

• Retail Office Equipment
• 1 - 100 Employee

• Trainee Engineer

  • Jul 1997 - Mar 2000

  My responsibility were to setup new photocopiers and refurb older copiers for the sales team. To run the workshop and maintain stock of parts and consumables. I also completed a HNC in engineering one day a week while under taken this role.( Mita Nashua tech brother ) My responsibility were to setup new photocopiers and refurb older copiers for the sales team. To run the workshop and maintain stock of parts and consumables. I also completed a HNC in engineering one day a week while under taken this role.( Mita Nashua tech brother )