Experience

The Natural Adventure
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• Destination Manager (Western Europe)

  • May 2023 - Present


Tiso Group Ltd

• Merchandising Assistant

  • May 2022 - May 2023

  Merchandising Assistant - Blues & Alpine Bikes

• Sales Assistant

  • Jul 2021 - May 2022

  Using my specialist product knowledge and practical experience, I provided customers with insightful guidance on how to properly prepare for outdoor activities. By fostering strong relationships with customers, I was able to gain an understanding of their needs and offer personalised recommendations on the technical equipment or apparel required to meet their specific requirements.



Blackbaud Europe

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Support Associate

  • Apr 2021 - May 2021

  Utilising Raiser’s Edge database knowledge to troubleshoot issues for nonprofit organisations. Working diligently on customer cases using a methodical approach to solve technical issues and ensure customer satisfaction. Utilising Raiser’s Edge database knowledge to troubleshoot issues for nonprofit organisations. Working diligently on customer cases using a methodical approach to solve technical issues and ensure customer satisfaction.



Macs Adventure

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• European Operations Specialist

  • May 2017 - Oct 2020

  Demonstrated seamless reservations and logistics service for Macs Adventure customers travelling on directly operated tours to deliver high-quality, stress-free holidays, striking the balance between quality and price. Exercising specialist knowledge to book appropriate accommodation, luggage and transport services within budget and turnaround targets. Key Responsibilities: - Creating and maintaining excellent supplier relations - Prioritising workload to achieve targets within designated timescales - Delivering outstanding customer service - Achieving targets within budget - Maintaining and sharing a high level of product knowledge within specialist areas, including providing training and keeping teams updated on any changes to existing products. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2015 - May 2017

  Delivering outstanding customer experience to ensure consumer satisfaction. Face to face engagement, assisting customers on calls and providing first-rate product knowledge were key to success in this role. Managing stock levels and completing daily rotas for each team member requiring a fine attention to detail and the dexterity to problem solve quickly and effectively. Delivering outstanding customer experience to ensure consumer satisfaction. Face to face engagement, assisting customers on calls and providing first-rate product knowledge were key to success in this role. Managing stock levels and completing daily rotas for each team member requiring a fine attention to detail and the dexterity to problem solve quickly and effectively.



Ruapehu Alpine Lifts (RAL Ltd)

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Snowmaker

  • Jun 2015 - Sep 2015

  Working throughout the winter using specialist equipment to create snow to maximise the length of the ski season. Operating and maintaining machinery, following strict safety protocols and working effectively as a team. Working throughout the winter using specialist equipment to create snow to maximise the length of the ski season. Operating and maintaining machinery, following strict safety protocols and working effectively as a team.

• Snowmaker

  • Jun 2014 - Sep 2014

  Working throughout the winter using specialist equipment to create snow to maximise the length of the ski season. Operating and maintaining machinery, following strict safety protocols and working effectively as a team. Working throughout the winter using specialist equipment to create snow to maximise the length of the ski season. Operating and maintaining machinery, following strict safety protocols and working effectively as a team.

• Sales Assistant

  • Nov 2011 - Jan 2014

  Delivering outstanding customer experience to ensure consumer satisfaction. Face to face engagement, assisting customers on calls and providing first-rate product knowledge were key to success in this role. Managing stock levels and completing daily rotas for each team member requiring a fine attention to detail and the dexterity to problem solve quickly and effectively. Delivering outstanding customer experience to ensure consumer satisfaction. Face to face engagement, assisting customers on calls and providing first-rate product knowledge were key to success in this role. Managing stock levels and completing daily rotas for each team member requiring a fine attention to detail and the dexterity to problem solve quickly and effectively.