Phil G.
Escalation Engineer at Turbify- Claim this Profile
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Bio
Steve White
I love Phil's passion and customer commitment. Phil & I worked together at Yahoo Small Business and Phil always brought the voice of the customer to the forefront and forged tremendous relationships. Phil's detailed knowledge of the platform helped drive the organization. Highly recommend Phil for those organizations who love passion.
Jaclinne Cheng
Phil is very intelligent, responsible, passionate to help others and very attentive to his work and job, He is the BEST engineering i was able to work with in the past few years on our website, he is also a team player, willing to spend time to trouble shoot and communicate in timely fashion, I have never honestly meet anyone as NICE and as HELPFUL as Phil, and his knowledge with all the eCommerce and engineering is unbeatable in his field, his absolutely the BEST OUT OF THE BEST.
Steve White
I love Phil's passion and customer commitment. Phil & I worked together at Yahoo Small Business and Phil always brought the voice of the customer to the forefront and forged tremendous relationships. Phil's detailed knowledge of the platform helped drive the organization. Highly recommend Phil for those organizations who love passion.
Jaclinne Cheng
Phil is very intelligent, responsible, passionate to help others and very attentive to his work and job, He is the BEST engineering i was able to work with in the past few years on our website, he is also a team player, willing to spend time to trouble shoot and communicate in timely fashion, I have never honestly meet anyone as NICE and as HELPFUL as Phil, and his knowledge with all the eCommerce and engineering is unbeatable in his field, his absolutely the BEST OUT OF THE BEST.
Steve White
I love Phil's passion and customer commitment. Phil & I worked together at Yahoo Small Business and Phil always brought the voice of the customer to the forefront and forged tremendous relationships. Phil's detailed knowledge of the platform helped drive the organization. Highly recommend Phil for those organizations who love passion.
Jaclinne Cheng
Phil is very intelligent, responsible, passionate to help others and very attentive to his work and job, He is the BEST engineering i was able to work with in the past few years on our website, he is also a team player, willing to spend time to trouble shoot and communicate in timely fashion, I have never honestly meet anyone as NICE and as HELPFUL as Phil, and his knowledge with all the eCommerce and engineering is unbeatable in his field, his absolutely the BEST OUT OF THE BEST.
Steve White
I love Phil's passion and customer commitment. Phil & I worked together at Yahoo Small Business and Phil always brought the voice of the customer to the forefront and forged tremendous relationships. Phil's detailed knowledge of the platform helped drive the organization. Highly recommend Phil for those organizations who love passion.
Jaclinne Cheng
Phil is very intelligent, responsible, passionate to help others and very attentive to his work and job, He is the BEST engineering i was able to work with in the past few years on our website, he is also a team player, willing to spend time to trouble shoot and communicate in timely fashion, I have never honestly meet anyone as NICE and as HELPFUL as Phil, and his knowledge with all the eCommerce and engineering is unbeatable in his field, his absolutely the BEST OUT OF THE BEST.
Experience
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Turbify
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United States
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Internet Marketplace Platforms
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1 - 100 Employee
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Escalation Engineer
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Sep 2022 - Present
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EYStudios
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Solutions Consultant
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Oct 2020 - Sep 2022
I meet merchants wherever they are in their story, get caught up, learn their hopes and dreams, get their current requirements, and present a consultative path forward to achieve their goals in the digital space. I meet merchants wherever they are in their story, get caught up, learn their hopes and dreams, get their current requirements, and present a consultative path forward to achieve their goals in the digital space.
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Yahoo
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United States
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Technology, Information and Internet
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700 & Above Employee
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Product Lifecycle Escalation Engineer
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Mar 2016 - Sep 2020
This role leverage my combined Unix, API/XML, Web Technologies, server administration and platform knowledge to troubleshoot and resolve issues encountered by the most successful merchants running ecommerce stores on the platform. This role required speed, accuracy, deep tech knowledge, concierge level soft skills, and constant multitasking. In addition, I built, collected, and managed the feature requests for the ecommerce platform in partnership with product management to identify key retention priorities for the development roadmap. My networking with merchants and developers combined with my personal product experience enabled our team to focus limited development time on the most impactful improvements possible.
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Sr. Technical Account Manager
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Mar 2013 - Mar 2016
As a senior account manager, in addition to helping 70-200 businesses grow their revenue and solving their technical hurdles, I maintained the account management team's books of business in data management tools such as Salesforce and Netsuite and authored manuals for account retention and consultative best practices. I met with many clients on-site, presented to groups, and served as a panelist at industry events in this role.-> 2014 - Yahoo Excellence Award: Given for achieving top 10% of company-wide performance.-> 2013 - Consistently achieved over 100% KPIs over 5 quarters in mid-tier account management
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Account Manager
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Mar 2008 - Mar 2013
My initial role at Yahoo was technical support, where I learned soft skills that would prove vital. I became a client by starting my own store on the ecommerce platform, which provided me with a true understanding of our clients and their needs. In this role I routinely exceeded satisfaction and productivity goals, trained the team on new initiatives by learning them quickly myself, and teamed with senior management to architect a social media support team.-> 2012 - Bleeding Purple: Awarded for Significant and Outstanding Contributions to Yahoo!-> Q4 2011 - Mid-tier Account Management Top Overall Satisfaction-> Q1 2011 - Customer Advocacy Award-> 2009 - Yahoo! All Star Award: Recognized by peers and management as a top performer
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Geek Chic Cosmetics
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Forest Grove, Oregon, United States
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Director Of Ecommerce
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May 2010 - Dec 2019
I built our home business' website and managed daily operations such as service,production, payroll, and shipping needs. Additionally, I utilized my small business expertise to grow the business to $100k annually from $200 of initial capital. I built our home business' website and managed daily operations such as service,production, payroll, and shipping needs. Additionally, I utilized my small business expertise to grow the business to $100k annually from $200 of initial capital.
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GameStop
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United States
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Retail
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700 & Above Employee
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Store Manager
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Sep 2006 - Mar 2008
I managed between 6-10 employees' schedules, minimizing loss and coaching to success against individual goals. This role taught me important lessons about motivation, incentives, working with different personalities, and executing strategy. -> 2007 - Regional Top Overall Store Performance Q1 and Q2 2007 - GameStop Seattle Region (includes most stores in both Oregon and Washington) I managed between 6-10 employees' schedules, minimizing loss and coaching to success against individual goals. This role taught me important lessons about motivation, incentives, working with different personalities, and executing strategy. -> 2007 - Regional Top Overall Store Performance Q1 and Q2 2007 - GameStop Seattle Region (includes most stores in both Oregon and Washington)
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