Experience

Palio Flooring by Karndean

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Business Development Manager - East Anglia

  • Jan 2020 - Present

  Proactively driving sales growth through new and existing accounts.Identify, locate, present and secure volume orders from both independent trade/retail stockists as well as national key accounts. Proactively driving sales growth through new and existing accounts.Identify, locate, present and secure volume orders from both independent trade/retail stockists as well as national key accounts.



PREMIER KITCHENS & BEDROOMS LIMITED

• United Kingdom
• Retail
• 1 - 100 Employee

• Sales Manager

  • Mar 2009 - Jan 2020

  Manager of a team of design consultants for a high profile, independent, mid/high end kitchen, bedroom and bathroom retailer with several stores located around East Anglia. Leading from the front to drive sales of all aspects of the business. Day-to-day direct contact with the sales team improving designs, sales techniques and overcoming sales objections. Also within the role is a daily sales interaction with customers, design and selling as per the company procedure, calling pitch and miss customers to obtain the sale. Teaching and ensuring that the Premier Way is delivered to all customers on every occasion. So all customers receive the highest standards of customer service at all times. My roles include:• Leading a team of sales consultants.• Training, confidence building, day-to-day communication with sales team.• Daily, weekly period based sales, appointment and P&M business reports.• Direct reporting to both the Sales and Managing Directors of the business.• Conducting individual 1-2-1, small team and full sales team meetings as necessary.• Meeting customers at their home on pre-booked appointments.• Excellent product knowledge, utilised when matching customer needs for each room to the necessary products.• Experienced CAD design kitchen/bedrooms presentation package• Ability to close a sale through negotiating and reasons to buy.• Working as a member of the company providing excellent customer service. • Maintaining very high company and personal standards.• Company sales trainer for new employees.



MFI

• Retail
• 300 - 400 Employee

• Deputy Store Manager

  • Aug 2008 - Dec 2008

  Deputy Store Manager for a nationwide domestic retail outlet specialising in furniture, bedrooms, kitchens and bathrooms. Responsible for the maintenance and progression of the sales team and their related targets. The setting of sales targets for each of the 10 sales executives, managing their performance, providing the support, advice and training as necessary. I progressed from a Sales Executive to the position of Deputy Store Manager due to my confidence to progress the store forward. I assisted the Store Manager from the beginning of my employment and her recommendation was key to my promotion within the company. I also participated in area and national store conference calls, managing the cleaning and maintenance of the store displays, as well as the development, designs and ordering of new displays. As sales manager I was also the first point of contact for many customer service issues, these were dealt with on an individual basis as per store and company policy. IT literate and CAD experienced. Due to the administration of the MFI Group I was made redundant in December 2008.



Bathstore

• Retail
• 100 - 200 Employee

• Sales Executive

  • Nov 2004 - Aug 2008

  Employed in bathroom sales for a franchise company of Bathstore. This position was customer orientated with new and existing customers, both public and trade. Designed, planned and negotiated with customers on all their specific bathroom requirements and dealing with individual after sales needs. Responsible for individual sales tracker, ordering, hastening orders and liaising with customers on delivery/collection dates. Full responsibility for the running of the store during the Director’s absence including opening and closing the store, warehousing, distribution, cash handling and accounts. This role required me to report directly to the Managing Director to a day to day basis.