Phil Collins

Service Desk at care.ai
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Contact Information
us****@****om
(386) 825-5501
Location
Marietta, Georgia, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Houston Long

I had the pleasure of working with Phil for many years - from BellSouth.net to EDS. During this time both Phil and I moved into leadership roles with him functioning as one of my Team Leads at EDS. Phil was able to consistently balance customer needs with our vendor responsibilities and business rules. Additionally, he is extremely intelligent with a sharp, logical way of thinking. Phil is now one of my team's customers and continues to help both his organization and mine work well together.

Chris Weilandt

I knew Phil to be a detail-oriented leader who had a great rapport with the client. Using his understanding of the contractual business rules, he managed the customer's expectations well.

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Service Desk
      • Oct 2021 - Present

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Service Desk
      • Jan 2019 - Nov 2021

    • Netherlands
    • Hospitals and Health Care
    • 700 & Above Employee
    • IT Project Manager
      • Jun 2017 - Jun 2018

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Network Control Engineer
      • Dec 2008 - Sep 2016

      3rd tier support for AT&T mobility. • Liaison for customers ensuring timely provisioning and maintenance intervals • Managed complex tasks required in the testing and analysis of all elements of the network facilities • Investigated and resolved consumer/enterprise escalations as it related to provisioning and network related issues for network subscribers • Performed root cause analysis and support to repair hard outages and latency issues for LTE, UMTS and GSM wireless technologies• Collaborated with network engineers in troubleshooting and determining network issues• Streamlined troubleshooting processes to increase efficiency and productivity• Trained local United States team in new processes and procedure• Provided onboarding and initial training of Czech and Indian teams• Developed work flows for Customer Care and Tier 2 support teams

    • Provisioning
      • Aug 2005 - Dec 2008

      • Assigned and maintained Host Circuit assignments • Developed checklists to expedite and streamline order completion process for Service Activation Managers and Service Consultants• Assigned Network and Human Resources for MPLS implementations

    • Technical Team Lead
      • 2001 - 2005

    • United States
    • Telecommunications
    • 700 & Above Employee
    • IS Services
      • 1998 - 2001

      Basic Day to Day desktop support and planning. Project management for IT processesManaged inventory of supplies and SAN backups1st level manager for team of technicians and Lindbergh facility. Basic Day to Day desktop support and planning. Project management for IT processesManaged inventory of supplies and SAN backups1st level manager for team of technicians and Lindbergh facility.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support
      • 1996 - 1998

Education

  • Southern Polytechnic State University
    1995 - 2000
  • MD Collins High School
    1980 - 1985

Community

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