Experience

PetSure (Australia)

• Australia
• Insurance
• 200 - 300 Employee

• Partner Manager

  • Sep 2022 - Present



Computershare Australia

• Australia
• Financial Services
• 200 - 300 Employee

• General Manager - Customer Engagement

  • Oct 2021 - Feb 2022



ZEISS Medical Technology

• Germany
• Medical Equipment Manufacturing
• 700 & Above Employee

• ANZ Service Manager - Medical

  • Dec 2020 - Oct 2021



Hail World PDR

• Australia
• Automotive
• 1 - 100 Employee

• Business Development Manager

  • Mar 2020 - Nov 2020

  Reporting to the Managing Director, the objective of the assignment was to define and execute growth strategies that were unique, scalable, and repeatable in any geography. __________________ KEY ACHIEVEMENTS ★ Lead and Develop a range of services targeted to different customer and market segments. ★ Create pricing models and P&L's for services growth. ★ Engage with clients and create proposals targeting Tier2/3 Insurance providers and Fleet Managers. Reporting to the Managing Director, the objective of the assignment was to define and execute growth strategies that were unique, scalable, and repeatable in any geography. __________________ KEY ACHIEVEMENTS ★ Lead and Develop a range of services targeted to different customer and market segments. ★ Create pricing models and P&L's for services growth. ★ Engage with clients and create proposals targeting Tier2/3 Insurance providers and Fleet Managers.



FUJIFILM Business Innovation Australia

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Head of Global Services

  • Oct 2016 - May 2019

  Led a team of 7 direct reports to drive the transition into Managed Services and bring business expertise on consultative sales engagements, service offer development and enhancing the technology value proposition.__________________KEY ACHIEVEMENTS★ FY18 achieved financial metrics, Revenue +1%, Gross Profit +3%, ROS flat.★ FY17 exceeded financial metrics, Revenue +19%, Gross Profit +8%, ROS +12%★ Redefined Global Services strategic direction, tied to a financial plan of revenue and profit growth.★ Improved staff engagement by 7% by engaging all staff on the transformation.★ Reshaped the division through a change program of services divestiture, contract renegotiation, staff reassignment and structural reform.★ Streamlined sales pursuit workflow to eliminate rework and increase pursuit speed & efficiency.★ Re-engineered P&L management and financial initiatives to create a sustainable business.★ Retained all identified “key talent” and delivered 4% staff churn, the lowest in the organization.__________________LEADERSHIP, STRATEGY & SALES► Led 311 AU Global Services staff across all business components including, Marketing, Sales, Pre-Sales, Post Sales and Operations.► Defined the strategy and vision to grow revenue, profit, customer retention and customer satisfaction.► Managed the P&L of AU Global Services to achieve all financial KPI’s.► Drove attainment of annual sales budgets achieving over 100%.__________________BUSINESS & CHANNEL DEVELOPMENT► Won 6 new customers including university and government departments.► Achieved 97% customer retention over 3 years across a portfolio of 180 customers.► Managed and grew sales across direct sales team, cross divisional and indirect sales channel.► Launched 8 projects and 3 programs from planning stage, preparing 6 business cases to realign functions, teams and reporting lines.► Performed contract reviews, developed exit strategies and a GTM strategy. Show less

• National Services Sales Manager

  • Apr 2013 - Oct 2016

  KEY ACHIEVEMENTS★ FY15 achieved 157% target Service Order Revenue, 210% TCV and 100% of Annuity Revenue.★ FY14 achieved 129% target Service Order Revenue, 162% TCV and 94% of Annuity Revenue.★ FY13 achieved 67% target Service Order Revenue, 101% TCV and 89% of Annuity Revenue.★ Led the integration of staff and services portfolio into the direct channel.★ Led the negotiation of key account renewals and 15 strategic new business wins.★ Implemented CRM tools and processes across the entire AU Global Services Sales team.★ Led the creation, articulation and deployment of new service offerings including, Cloud provisioned software as a service (SaaS) integrated with print infrastructure as a service (Iaas). Show less

• Global Services Sales Manager - NSW

  • Sep 2011 - Apr 2013

  KEY ACHIEVEMENTS★ Attained 98% of revenue target and 181% of new business target.★ Won 5 new customers including Department of Foreign Affairs (DFAT), University of New England, University of Sydney, Pymble Ladies College and Ministry of Health.



Canon Australia

• Australia
• IT Services and IT Consulting
• 500 - 600 Employee

• Reseller Engagement Manager

  • Mar 2010 - Sep 2011

  Reported to General Manager Sales and Customer Leadership to lead the development of Social Media platforms to engage reseller staff with Canon products, offers, incentives and training to grow market share across all categories. __________________KEY ACHIEVEMENTS★ Achieved 100% customer retention over 2 years on a portfolio of 20 customers. ★ Managed and grew distribution channel and retail channels by 6%.★ Led creation and implementation of a fully integrated web-based interface for all Partners resulting in 2% increased market share across 7+ categories while increasing awareness and brand advocates. Show less

• State Field Sales Manager

  • Aug 2007 - Feb 2010

  Reported to Sales Manager, leading 8 direct reports in NSW.__________________KEY ACHIEVEMENTS★ Achieved 100%+ of sales targets with 8 of 8 sales staff exceeding budget in FY08 and FY09.★ 100% customer retention over 3 years across a portfolio of 25 customers.★ Increased the breadth and range of Canon products on displays across NSW retailers.

• Commercial Account Manager

  • Oct 2006 - Aug 2007

  Managed the business relationship of NSW based distributors and commercial customers to achieve the sales budget.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Aftermarket Program Manager

  • Jul 2004 - Mar 2006

  ► Created a new product bundle of refurbished HW + SW + Services to capture sales in a market segment new to NCR. ► Developed go to market strategies and drove sales and delivery throughout the APAC region of the new product bundle.

• Cisco Business Development Manager – Asia Pacific

  • Jul 2002 - Jun 2004

  ► Drove revenue growth of products and services across Asia. ► Developed sales channels and strategies to leverage core strengths.

• Global Account Manager – Asia Pacific

  • Nov 1999 - Jun 2002

  ► Key interface between marketing, sales and service to support APAC global customers.► Drove revenue growth from Global customers by selling our region wide service capabilities and increased operational delivery through channel partners.

• Account Support Manager – Retail Segment

  • Feb 1998 - Oct 1999

  ► Built and maintained relationships with key customers acting as the interface with internal service delivery teams. ► Owner of all service related matters from contract renewal, negotiations, service level metric reporting, invoicing and collections.

• Service Delivery Manager

  • Feb 1994 - Jan 1998

  ► Lead a team of service technicians fostering an environment focused on exceeding customer expectations. .► Primarily serviced large financial and retail institutions providing 24x7 support with a team of 28.