Experience

Bletchley Park Trust

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Head of Site Works

  • Feb 2016 - Present



LAKELANDS (M.K.) MANAGEMENT LIMITED

• Director

  • Jun 2009 - Present

  Working alongside the management company to ensure efficient delivery of all facilities services to the estate. Working alongside the management company to ensure efficient delivery of all facilities services to the estate.



Meddo (Watford) Ltd

• Director

  • Sep 2013 - Dec 2015



Milton Keynes Education Trust

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Director

  • Sep 2013 - Oct 2015



Admiral Facilities Management Ltd

• Facilities Manager

  • Oct 2012 - Jun 2013

  Identified as the ideal candidate to lead the facilities management business. Successfully brought new vigour to the company; encouraging the team re-evaluate practices and procedures. Constant attention paid to existing and new customers to grow the business, with a tailored approach to the customer needs.• Led and inspired the delivery team in achieving best results and service for the customer.• Energetically managed existing customer accounts to maintain relationships and maximise revenue.• Successfully coordinated the maintenance and staffing of onsite facilities management contracts.• Transformed the quotation process to achieve faster submissions, best value for the customer, with a consistent approach to company branding and presentation.• Responded to the short time scales involved in tendering work or completing new customer PQQs.• Implemented new sales pipeline process to enable the team analysis of future work.• Instrumental in achieving and maintaining the 0% accident record of the business, and encouraging the same within the supply chain.• Planned and delivered small work projects, always achieving an on time and on budget approach whilst driving towards 0 defects on each job.• Responsible for the profit and loss of the business, whilst submitting 3 month rolling forecasts and annual budgeting.• Maintained and audited the supply chain approval register.



Terrapin Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Business Development Manager

  • Oct 2011 - Oct 2012

  Following an acquisition and restructuring; was identified as the ideal candidate to take on the role of Business Development Manager. Works closely with both the Managing Director and Commercial Manager in developing and nurturing new business opportunities.• Actively develops relationships business to business to encourage the end user to use modular building products.• Attends customer locations to carry out surveys before submitting either budget or firm prices to the customer.• Organises events, and presents, in order to educate particular sectors in the benefit and advantages of using modular building.• Successfully represents the company at a range of networking events and trade shows.• Instrumental in converting both temporary and permanent building enquiries.• Implemented and maintains the current company branding.

• Business Manager (maintenance and improvements)

  • Dec 2010 - Mar 2012

  Persued by Terrapin to open and establish the maintenance and improvements business for the company. Responsible for writing the initial business plan and setting targets. The business grew in line with projections and accomplished quarter 1 and 2 profit targets. A number of framework agreements were implemented early in the business.• Enthusiastically lead £1.6m delivery of maintenance and small works; including sourcing, pricing and delivering projects.• Compiled and implemented a schedule of rates to aid pricing of work. This achieved a quicker and more customer centric quoting procedure.• Developed the Site Health and Safety handbook. A tool to be used by all trades as they worked on site to maintain a safe working environment.• Maintained a 0 accident rate, achieving a goal set out in the business plan.• Completed building projects from £1k structural repairs, to £100k school extensions.• Instrumental in the development of different modular building systems, allowing entry into new market places and finding sustainable revenue streams• Business development achieved by regular attendance at trade specific networking groups. This included organising one off events to showcase the modular building systems. • Instrumental in the delivery of regular mailshots, electronic mailshots and actively using social media to increase brand awareness.



Rok

• Construction
• 100 - 200 Employee

• Local Works Manager

  • Sep 2008 - Nov 2010

  Joined Rok to lead the local works team within the Milton Keynes business. This involved securing and delivering property repairs and building projects, as well as finding facilities management opportunities. Latterly also took responsibility for the team delivering insurance repairs in domestic properties. • Responsible for the commercial and operational delivery of £2.6m per annum revenue budget.• Successfully led a team of 31; comprising of technicians, supervisors and administrative support roles.• Developed and implemented a good knowledge of the company and statutory Health and Safety requirements maintaining an accident free year.• Regularly delivered building projects from £20k refurbishments, to £140k extensions.• Mentored team members in using the company’s values as a tool for the successful delivery of each project.• Was recognised, and elected to become a local employee representative. Culminating in representing employee views at a group level.• Involved in the development of the company’s new recruitment policy and procedure, as well as successfully piloting the scheme locally during a recruitment drive.



Magenta Self Storage

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Facilities Manager

  • Apr 2007 - Aug 2008

  Recognised by Personal Storage as the ideal candidate required to take responsibility for the management of their property portfolio. Key to this role was the management of key functions critical to running and expanding the business; such as Health and Safety and Fire Safety.* Reviewed supplier and contractor lists and created single supplier agreements for each trade, enabling a reduction of costs and an increase in efficiency.* Delivered all small works identrified within the capital expenditure and repairs budgets.* Created and implemented the budget and cost reporting format for all facilities management.* Built and utilised Repairs and Maintenance database; allowing full reporting of repairs and expenditure.* Responsible for the management of Health and Safety throughout the company.* Successfully managed the external and internal branding of properties, including the £800k re-branding of 10 buildings acquired by Personal Storage.* Delivered 2 separate £500k construction projects required to increase lettable space, within agreed time scales and budgets.



Safestore

• Special Projects Manager

  • Aug 2004 - Dec 2006

  Following reorganisation, promoted to take full project management responsibility for implementing new strategies to improve business performance and growth across UK sites.* Successfully planned and implemented roll-out of a new branding and corporate identity across 78 sites following takeover and reorganisation* Regional responsibility for the successful refurbishment and branding of new sites following acquisition. Total project costs were within 40% lower than budget.* Completed the strategic review and implemented rectification of sales and operational deficiencies within a sister company by improving their marketing, promotion, and working practices.



Mentmore plc

• Project Analyst

  • Aug 2002 - Aug 2004

  Appointed to join a team of Operational Managers and IT Contractors developing and implementing an ERP (Enterprise Resource Planning) system across the company.* Successfully delivered Property Management, Payroll and HR modules within the agreed timescales.* Analysed and evaluated an array of software systems and usages to identify improved changes through ERP.* Designed both a Paperless Direct Debit system and integrated Credit Card interface which dramatically reduced processing costs and working time.* Devised and implemented detailed schedules for functionality and acceptance testing purposes.* Liaised closely with departmental heads to define best working practice to effectively adopt systems and improve business process.* Regularly compiled and presented project reviews at board level to show progress, cost savings and new strategies.* Wrote and delivered a practical, easy to understand documentation and instructions for use by staff.



Aardvark Self Storage

• Facilities Manager

  • Apr 2000 - Aug 2002

  Worked closely with the Operations Director to ensure the smooth running of all the sites and their operational processes throughout the UK.* Reviewed and rewrote the company operations manual which included the writing of new procedures.* Devised and implemented an internal auditing process for all sites, which included carrying out a full audit to ensure compliance.* Project managed a number construction projects during company expansion. Also centrally managed company refurbishment, repairs and maintenance to improve branch functionality.* Reviewed supplier network which resulted in cost savings as utilities were contracted to one company. * Prudent management of approved supplier list enabled more efficient ordering processes and further cost savings.

• Branch Manager

  • Jun 1999 - Apr 2000

  Commenced part time whilst studying and after completion of studies invited to join full time and progressed through various positions to Branch Manager. Gained extra responsibility within the company to support IT system internally.* Organised and managed a small team of motivated Sales Assistants and Warehouse Assistants.* Successfully turned an underperforming branch to exceed sales targets and financial budgets within 12 months of being appointed. * Responsible for the management and control of external contactors on site.* Full control of staff management and personal development of staff.