Experience

Fire and Emergency NZ

• New Zealand
• Public Safety
• 700 & Above Employee

• Integration Workstream Lead

  • Feb 2023 - Present



ANZ

• Australia
• Banking
• 700 & Above Employee

• Senior Project Manager

  • Aug 2014 - Sep 2022

  Responsibilities: • BS11 Programme (Mar 2019 – Sep 2022) o Schedule & Dependency Manager, BS11 PMO (Mar 2020 – Sep 2022) o Solution Lead, International Payments (Mar 2019 – Feb 2020) • Card Scheme Compliance (Oct 2018 – Feb 2019) • Australian Prudential Regulatory Authority (APRA) Review (Jul – Sep 2018) • Switch Modernisation Project (Sep 2016 – Jun 2018) • Same Day Cleared Payments (SCP) Email Notifications (Oct 2015 – Aug 2016) • ANZ DirectLink Online – Internet Banking for Business (Aug 2014 – Sep 2015) Key Achievements: • Brought PM expertise to the Programme mgmt of over 600 interdependencies between 70 projects plus external dependencies o Assisted teams mature dependencies from project to project, to feature/milestone to feature/milestone o Layered critical path milestones over the top to enable a view of the Programme Critical Path o Matured the reporting through multiple level Confluence pages utilising real-time Jira data to provide transparency of monitoring to PMs, PMO and Programme Leadership, enabling call out of specific areas requiring attention • Completed requirements, design and planning phase of the International Payments project of BS11, through to an agreed solution and subsequent handover to the ANZ Group Payments Team in Melbourne for delivery • In a break between projects, brought PM expertise to work with Security & Risk team to coordinate preparation of documents and presentation for a well-received review with APRA – using Agile techniques • Transformed a challenging scrum team into a high performing team, expanding it into two teams and successfully delivered critical components for a large project • Customer notifications from fax to email for Same Day Cleared Payments, involved changes to 7 systems and end to end testing across 20, hosted in NZ, Australia and supported in India. The outcome was delivered to the compliance date seamlessly to customers • Successful implementation of four quarterly releases of ANZ Direct Online Show less



Ministry of Social Development (MSD)

• New Zealand
• Government Administration
• 700 & Above Employee

• Senior Project Manager

  • Sep 2013 - May 2014

  Responsibilities: • Project management of new integration capabilities at Ministry of Social Development (MSD). Initially IBM WebSphere Message Broker (WMB), then primarily IBM Business Process Management (BPM) • First pilot project to implement both the infrastructure and software platform and develop and implement the first business process application at MSD • Multi-million dollar business case for the subsequent phase of the pilot project, to bring the infrastructure up to production grade, and extend the functionality of the business process application Key Achievements: • Implemented several new IBM tools to MSD IT, including WMB, BPM, and WebSphere Application Server, in a resource and budget constrained environment within a large volume of change • Successfully managed the architecting, detailed design and implementation of development, system integration test, user acceptance test and production environments within six months Show less



Westpac New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Senior Project Manager

  • Feb 2011 - Aug 2013

  Responsibilities: • AML Project – Customer Onboarding Workstream (Aug 2012 – Aug 2013) o Manage the changes to the Customer Onboarding systems to incorporate the compliance requirements to meet the Anti-Money Laundering & Countering Financing of Terrorism Act o Develop these changes onto new IBM Business Process Management (BPM) technology - working with several vendors and internal resources • Credit Card Originations Project Phase 1 (Aug 2011 – Jul 2012) o Credit Card Cross Sell on the Lending system delivered a solution to improve credit card uplift with new home applications, including:  Leverage off functionality in Lending system and use Customer financial information for a Credit Card approval, to improve the Credit Cards application process with frontline staff  Increase the current volume of Credit Cards cross sold with Home Loan approvals, thus increase Cards and Bank revenue from increased sales of credit cards  Improved staff productivity and improved customer experience • Securities Register Project Phase 2 (Feb 2011 – July 2012) o This project pulled together the delivery of all the system changes required from a Lending Security Process review as well as selected lending process enhancements Key Achievements: • Working closely with the Programme Manager, a failing two year project was re-constituted four months from delivery date and came extraordinarily close to being delivered on schedule – eventually just five weeks late • Successful implementation of Credit Card Originations Project Phase 1 in July 2012 o Project delivered on time and budget, and credit card cross sell uplift in Lending system significantly improved • Successful implementation of Security Register Project Phase 2 in July 2011 o Managed a project team of 15 using Agile principles to successfully implement a complex change on time without incident that included a mainframe database conversion, enhancement to two front end systems, and new Websphere Message Broker middleware Show less



The Quit Group

• Wellington

• Senior Project Manager

  • Jul 2010 - Oct 2010

  Senior Project Manager Responsibilities: • With the Fusion5 Project Manager, management of design, build, test, and implementation of the FrontRange GoldMine Enterprise Edition Customer Relationship Management system into The Quit Group (TQG) 45 seat Contact Centre • Data Migration from Apple Mac Filemaker bespoke CRM system to Goldmine MS SQL CRM application • Management of organisational readiness, including communications and training • Included working with several vendors and third parties Key Achievements: • Extracting the database from the Apple Mac Filemaker application proved to be the key achievement – eventually requiring a six-step bulk and iterative process to get the data into MS SQL • Initial target was an ambitious 6-8 week implementation of the CRM into the 45 seat Contact Centre, the data migration complexity pushed this out by just four weeks before a successful implementation was achieved Show less



InHealth Intelligence

• United Kingdom
• Information Services
• 100 - 200 Employee

• Senior Project Manager

  • Nov 2006 - May 2010

  Senior Project Manager • interRAI National Project • Telecommunications Responsibilities: • Management of design, build, test, and implementation of the IT infrastructure, hardware and operating software, for the latest version of the Momentum Healthware interRAI Home Care and Contact Assessment application software, to host all New Zealand District Health Boards • Working with Taranaki and Canterbury DHB IT teams, and interRAI software vendor Momentum Healthware of Canada, to build interRAI National Host hardware and software platforms in New Plymouth and Christchurch • Management of Telecommunications Programme, including implementation of Telecommunications Review outcomes previously completed by external consultant, including: o Tactical initiatives, such as renegotiation of all current telecommunications provisioning o Strategic initiatives, including provision of appropriate telecommunications technologies for the new Wellington Regional Hospital Key Achievements: • Implementation of interRAI National Host IT infrastructure completed in both Christchurch and New Plymouth, with both host sites upgraded to latest version of Momentum interRAI software • Five year TCO benefit calculated as $5.4m to implement on a national hosted basis versus $9.8 at each DHB • Completion of Tactical RFP to renegotiate pricing and delivery of telecommunications services to C&CDHB including annual savings of 15% of $3M annual budget • Developed strategic roadmap for the selection, procurement and implementation of new telecommunications technologies for existing communication and productivity issues, and also the rollout to the Wellington Regional Hospital • Presented preliminary business cases and gained C&CDHB Executive Management Team approval to issue Strategic RFP for procurement and implementation of IP Telephony for the Wellington Regional Hospital (Value $2M) • Developed Strategic RFP for procurement and implementation of IP Telephony for the Wellington Regional Hospital Show less



Bank of New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Project Manager, Senior Project Manager, IT Programme Manager

  • Aug 1999 - Oct 2006

  Responsibilities: • IT Programme Manager for Total Money Programme (May 2005 – May 2006) • Intranet Project (May – December 2004) • Web Redevelopment Project (Dec 2004 – Feb 2005 Inception Phase) • End to End Lending Programme (April 2004 – Initiate & Assess Phase) • Intranet Project (May 2004 – Re-plan) • Web Redevelopment Project (Feb 2004 – May 2004 Inception Phase) • Continuous Linked Settlement (Dec 2003 – May 2004 Design/Development Phases) • Internet Banking Programme of 3 Project Releases, including Pay Anyone functionality for personal Internet Banking service, and development of Internet Banking for Business product (Oct 2002 – Nov 2003) • Investments & Insurance Project (Inception Phase) • Customer Relationship Management (CRM) Project (Inception Phase) • Visa & Mastercard Classic & Gold Credit Card Re-launch Project • End to End Lending Programme (5 Releases over 3 Projects) • Agribusiness Benchmarking Project • Online Securities Trading Project Key Achievements: • Successfully launched a suite of new products delivered largely through Internet Banking. Managed a team of five Project Managers and fifty IT staff over 12 months implementing an offset mortgage product supported by online collateral and administration via Internet Banking, email and SMS Alerts, Online Bank Statements, and NetGuard 2nd Factor Authentication Security Card for internet banking • Managed the internet banking IT project team of twenty over 12 months, software development budget of $2.5M, to deliver a programme of three sub-projects including ten implementations of enhancements to Internet Banking, and launch of Internet Banking for Business, to schedule and budget. • In 2002, working with Microsoft on pioneering the use in New Zealand of the Microsoft SQL Server 2000 Analysis Services OLAP tool to deliver the BNZ Agribusiness Benchmarking Product (A comparative analysis tool as a value added service to the Bank’s several thousand farming customers) Show less