Customer Service Executive

• Oct 2023 - Present

Customer Support Agent

• Oct 2021 - Mar 2023

- Experienced in using Zendesk and Miuros. - Provide an excellent standard of customer service and gain a high level of customer satisfaction. - Active communication with clients and management team. - Report trending technical issues, and give constant feedback and updates to the project managers. - Testing features, bugs, and issues as soon as possible to provide timely solutions and troubleshooting methods. - Achieved 97% Average Relative QA Score of the completed tasks in the past years. Show less

Customer Service Agent

• Oct 2021 - Sep 2022

- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits (SLAs); follow up to ensure resolution. - Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits (SLAs); follow up to ensure resolution.

Telesales Agent

• May 2021 - Sep 2021

- Consult and answer questions for customers over the phone. - Introduce and advise financial solutions on real estate and convince customers to invest in the company's projects. - Customer care after sales, maintaining relationships with current customers. - Consult and answer questions for customers over the phone. - Introduce and advise financial solutions on real estate and convince customers to invest in the company's projects. - Customer care after sales, maintaining relationships with current customers.