Pheona Auslender

Head of Business Transformation and Operational Excellence at Vector Advanced Metering Services (Australia) Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
AU
Skills

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Bio

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Credentials

  • ITIL v3 Foundation
    ITIL Training Solutions
    Jan, 2011
    - Nov, 2024

Experience

  • Vector Advanced Metering Services (Australia) Pty Ltd
    • Australia
    • 1 - 100 Employee
    • Head of Business Transformation and Operational Excellence
      • Aug 2021 - Present

  • Vector AMS
    • Melbourne, Australia
    • Business Analysis and Process Design Manager
      • Jul 2019 - Sep 2021

  • Vector Advanced Metering Services
    • Melbourne, Australia
    • Mobilisation/Account Manager
      • Aug 2017 - Jul 2019

  • EnergyAustralia
    • Australia
    • Utilities
    • 700 & Above Employee
    • Power of Choice - Metering Services Retail Capability Development Lead
      • May 2017 - Aug 2017

  • ERM Power (now Shell Energy)
    • Australia
    • Utilities
    • 1 - 100 Employee
    • Business Analysis Manager
      • Oct 2012 - Apr 2017

      Primary Achievements: Power of Choice Program - Business Solution Architect & Lead BA including establishment of the POC Program of Work SME Market Business Analysis - Contact to Cash automation of end to end business process for Small Business Market following ERM Power entry to small business market in 2012. STEP - Strategically timed energy procurement capability for business customers, Business Analysis for CRM solution automation and Customer Portal which enables online energy purchasing. Network Settlements (NUOS) - Business Analysis for end to end solution automation in CRM Payment processing business analysis for automation of credit card and payment processing. Introduction of a Business Analysis approach to software development at ERM Power with the establishment of a Business Analysis team within the IT division.

  • Origin Energy
    • Australia
    • Utilities
    • 700 & Above Employee
    • Senior Business Analyst
      • Jan 2003 - Oct 2012

  • CitiPower
    • Melbourne
    • Business Analyst
      • Dec 1998 - Jan 2003

  • Arts Centre Melbourne
    • Australia
    • Performing Arts
    • 300 - 400 Employee
    • Marketing Analyst
      • 1996 - Dec 1998

Education

  • Monash University
    Bachelor's degree, Science
    1989 - 1992

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