Experience

Betika.com

• Customer Care Agent

  • Jan 2021 - Present

  As a customer care agent my duties include but not limited to: • Listen to customers’ concerns, issues and questions • Resolve customers’ concerns and answer customers’ questions to your best ability • Maintain a positive attitude and calmly respond to customers’ complaints • Open new customer accounts • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise • Recommend possible products to meet the customers’ needs • Refer issues and questions to managers if necessary Show less



Shizbanni Collection

• Social Media Marketing

  • Feb 2018 - Dec 2020

  • I was responsible for planning, implementing, managing, and monitoring company's Social Media strategy majorly Instagram to increase brand awareness, improve Marketing efforts and increase sales. • Improving customer engagement and promoting social media campaigns. • Communicating with social media followers, including responding to queries in a timely manner. Suggesting recommendations to adjust the SMM strategy for optimal results. • I was responsible for planning, implementing, managing, and monitoring company's Social Media strategy majorly Instagram to increase brand awareness, improve Marketing efforts and increase sales. • Improving customer engagement and promoting social media campaigns. • Communicating with social media followers, including responding to queries in a timely manner. Suggesting recommendations to adjust the SMM strategy for optimal results.



Chandarana Foodplus

• Kenya
• Retail
• 100 - 200 Employee

• Assistant Category Analyst

  • Jun 2016 - Dec 2017

  • Updating online platforms with products. • Managing promotions both internal and external. • Aid Category managers in developing category management strategies in companywide perspective. • Assist in developing advertising and promotional strategies for business growth. • Review business activities and provide feedback to management. • Conduct post-promotion investigation to study the marketing impact to category and brand. • Updating online platforms with products. • Managing promotions both internal and external. • Aid Category managers in developing category management strategies in companywide perspective. • Assist in developing advertising and promotional strategies for business growth. • Review business activities and provide feedback to management. • Conduct post-promotion investigation to study the marketing impact to category and brand.



(KNA) Kenya News Agency

• Kenya
• Information Services
• 1 - 100 Employee

• News Reporter

  • Oct 2015 - Apr 2016

  • Keeping up with all the local and global happening • Covering a wide variety of stories • Conducting and scheduling interviews • Planning, editing, and writing stories & articles to be broadcasted • Verifying information provided by interviewees • Finalizing news content & keeping up with deadlines • Following news events and other media sources to stay informed • Keeping up with all the local and global happening • Covering a wide variety of stories • Conducting and scheduling interviews • Planning, editing, and writing stories & articles to be broadcasted • Verifying information provided by interviewees • Finalizing news content & keeping up with deadlines • Following news events and other media sources to stay informed



Multimedia University of Kenya

• Kenya
• Higher Education
• 100 - 200 Employee

• Radio Show Host

  • Feb 2014 - Aug 2015

  • Researching features that will come up during the radio show. Planning the general direction of the show. This included writing & scripting in preparation. • Meeting guests for the radio program beforehand and discussing the outline of interviews • Posting on social media content for hyping and awareness. • Working with a sound technology team and assisting them in sound check • Conducting interviews with guests in person (either live or recorded beforehand) or on the telephone • Reading news, sport, traffic, or other reports Show less