Service Asset Configuration Management Administrator

• Dec 2016 - Present

Duties:o Maintain the clients CMDB Remedy with a high standard of accuracy where all CIs are recorded & monitored for company wide use. o Create, capture, analyse, verify and clean existing CI/Asset data from across multiple incumbent systems. o Liaise with the other department to ensure all items are correctly recorded. o Prepare Asset & CI data for loading into the new CMDB in accordance with agreed standards and using required templates. 2o Implement best practice, procedures and tools to track and control all software purchases and installations. o Conduct regular audits on all IT hardware components. o Assist in the development and documentation of Service Asset & Configuration Management policy, process and work instructions as required. o Act as contact point regarding any questions around Service Asset & Configuration Management form across the company’s support services organization. o Ensure proper tracking of all hardware and software products used across the business. o Ensure that Assets & Configuration Items under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle. o Monitor asset warranties and service agreements for the business’s software to manage licenses and vendor service delivery o Creating Monthly reports o Provide training to new employees in our team.

Field Services Engineer I

• Feb 2016 - Nov 2016

Duties:o Manage all onsite installation, de-installation repair, and provide asset maintenance o Load correct and relevant software in our IT assets o Produce timely and detailed service reports o Ensuring that all tasks are resolved within agreed SLA. o Driving to various clients or supporting users remotely where applicable. o Troubleshooting and monitoring card machines. o Track and monitor network connectivity incidents and escalations within SLA. o Providing necessary training and advises to users o Maintaining boot stock and ensuring that correct devices are allocated to correct users

Student

• Jan 2014 - Dec 2016