Phemelo Masuge
Service Asset Configuration Management Administrator at Gijima- Claim this Profile
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English Native or bilingual proficiency
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Setswana Native or bilingual proficiency
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Zulu -
Topline Score
Bio
Credentials
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Matric Certificate
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Experience
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Gijima
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Service Asset Configuration Management Administrator
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Dec 2016 - Present
Duties:o Maintain the clients CMDB Remedy with a high standard of accuracy where all CIs are recorded & monitored for company wide use. o Create, capture, analyse, verify and clean existing CI/Asset data from across multiple incumbent systems. o Liaise with the other department to ensure all items are correctly recorded. o Prepare Asset & CI data for loading into the new CMDB in accordance with agreed standards and using required templates. 2o Implement best practice, procedures and tools to track and control all software purchases and installations. o Conduct regular audits on all IT hardware components. o Assist in the development and documentation of Service Asset & Configuration Management policy, process and work instructions as required. o Act as contact point regarding any questions around Service Asset & Configuration Management form across the company’s support services organization. o Ensure proper tracking of all hardware and software products used across the business. o Ensure that Assets & Configuration Items under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle. o Monitor asset warranties and service agreements for the business’s software to manage licenses and vendor service delivery o Creating Monthly reports o Provide training to new employees in our team.
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Field Services Engineer I
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Feb 2016 - Nov 2016
Duties:o Manage all onsite installation, de-installation repair, and provide asset maintenance o Load correct and relevant software in our IT assets o Produce timely and detailed service reports o Ensuring that all tasks are resolved within agreed SLA. o Driving to various clients or supporting users remotely where applicable. o Troubleshooting and monitoring card machines. o Track and monitor network connectivity incidents and escalations within SLA. o Providing necessary training and advises to users o Maintaining boot stock and ensuring that correct devices are allocated to correct users
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Belgium Campus
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South Africa
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Higher Education
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1 - 100 Employee
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Student
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Jan 2014 - Dec 2016
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Education
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University of South Africa/Universiteit van Suid-Afrika
Bachelor of Science in Informatics, Information Technology -
Belgium Campus IT Vasity
National Diploma Information Technology, Information Technology -
President Mangope Technical High
National Senior Certificate, Technical Stream