Phelan Cantrell

Technical Support Advisor at Transcom at TRANSCOM WORLDWIDE U.S
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Contact Information
us****@****om
(386) 825-5501
Location
Brandon, Florida, United States, US
Skills

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Credentials

  • CompTIA A+ Certification
    CompTIA
    Sep, 1999
    - Oct, 2024

Experience

  • TRANSCOM WORLDWIDE U.S
    • United States
    • 1 - 100 Employee
    • Technical Support Advisor at Transcom
      • Aug 2020 - Feb 2021

      Answered inbound calls to troubleshoot Apple mobile devices, desktops, laptops and all peripherals to resolve the issue or set up necessary repairs Answered inbound calls to troubleshoot Apple mobile devices, desktops, laptops and all peripherals to resolve the issue or set up necessary repairs

  • KellyConnect | Contact Center Solutions
    • United States
    • Consumer Services
    • 500 - 600 Employee
    • Technical Support Advisor
      • Jun 2020 - Aug 2020

      Apple IOS support. Apple IOS support.

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • ICQA Fulfuillment Associate
      • Oct 2015 - Jun 2020

      Inventory Control Quality Assurance (ICQA) department, Pallet and Pod Face: Simple bin, Cycle count, SRC as well as Damage land counts and product inspection. ICQA Problem solver. Inventory verification, loss and damage reporting, as well as correcting issues with products ie.: incorrect labels, broken sets, expirations. Inventory Control Quality Assurance (ICQA) department, Pallet and Pod Face: Simple bin, Cycle count, SRC as well as Damage land counts and product inspection. ICQA Problem solver. Inventory verification, loss and damage reporting, as well as correcting issues with products ie.: incorrect labels, broken sets, expirations.

  • OneTouch Direct
    • United States
    • Advertising Services
    • 300 - 400 Employee
    • Technical Support Representative
      • Sep 2014 - Dec 2014

      Assisted Best Buy/Future Shop retail/corporate employees with hardware and software issues, as well as access requests, password resets and updates to active issues. Assisted Best Buy/Future Shop retail/corporate employees with hardware and software issues, as well as access requests, password resets and updates to active issues.

  • General Dynamics Information Technology
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate Specialist
      • Feb 2014 - May 2014

      Contract position helping consumers with the Affordable Care Act. Contract position helping consumers with the Affordable Care Act.

  • DeVry University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student
      • Jul 2009 - Jul 2012

      Fulltime student learning how to program simulations in C++. Fulltime student learning how to program simulations in C++.

  • CGS (Computer Generated Solutions)
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Representative
      • Sep 2007 - Sep 2008

      Handled incoming calls to support users with network connectivity issues, troubleshooting application & OS errors, as well as, ordering replacement hardware as needed. Basic help desk support for MS Office applications, VPN & proprietary software. Handled incoming calls to support users with network connectivity issues, troubleshooting application & OS errors, as well as, ordering replacement hardware as needed. Basic help desk support for MS Office applications, VPN & proprietary software.

  • Bright House Networks
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Technical Supprt Representative
      • Jan 2006 - Jul 2007

      Bright House Networks, Brandon, FL Answering inbound calls from customers needing assistance with cable TV and internet issues, as well as, any billing problems Bright House Networks, Brandon, FL Answering inbound calls from customers needing assistance with cable TV and internet issues, as well as, any billing problems

  • Senn Communications
    • Tampa, FL
    • Repair Technician
      • Apr 2000 - Jun 2000

      Trouble shot and repaired hands-free telephone headsets and amplifiers. Some component level replacements. Trouble shot and repaired hands-free telephone headsets and amplifiers. Some component level replacements.

  • Twinstant
    • Orange County, California Area
    • Location Manager
      • Dec 1995 - Jan 2000

      Executed daily operations: paperwork, hiring, customer relations, supervision of day to day running of holiday sets during Easter & Christmas seasons. Executed daily operations: paperwork, hiring, customer relations, supervision of day to day running of holiday sets during Easter & Christmas seasons.

Education

  • Hillsborough Community College
    T-SQL Server 2012 Certification, Information Technology
    2014 - 2014
  • DeVry University
    Working on Bachelor of Science, Game & Simulation Programming
    2009 - 2014
  • California Institute of Customer Engineering
    Certificate for Office Equipment repair & A+, Office Equipment Repair
    1999 - 1999
  • Orange Coast College
    Ecology
    1994 - 1999

Community

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