Experience

Jacksonville Chrysler Jeep Dodge

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2017 - Present



Citi

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Feb 2014 - Jul 2017

   Maintain a strict standard for quality  Adhering to call flow, while infusing personality and friendliness  Responsible for direct interaction with customers  Maintain a strict standard for quality  Adhering to call flow, while infusing personality and friendliness  Responsible for direct interaction with customers



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2010 - Jul 2013

   Manage Multiple tasks at once with ease and a prominent display of know-how  Assist customers with different concerns, and introduce plausible solutions to address and resolve issues  Follow and maintain various metrics without compromise customer experience  Manage Multiple tasks at once with ease and a prominent display of know-how  Assist customers with different concerns, and introduce plausible solutions to address and resolve issues  Follow and maintain various metrics without compromise customer experience