Phatcharadanai P.
Vice President of Operations at Chiiwii- Claim this Profile
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Thai Native or bilingual proficiency
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English Full professional proficiency
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Northern Khmer Native or bilingual proficiency
Topline Score
Bio
Bunasit Sayamnet
During Danai's time in Pomelo, although, I didn't have many chances to work with Danai directly, Danai was a manager who took really good care of his team. He always focused on people's well-being and gave advice to those he cared for. On top of that, he showed me very great skill in negotiation. Danai always deals with both customers and Pomelo to come to an agreement that's fair for both parties time and time again.
Phonlawat Phithaksophon
Phatcharadanai has good personalities and negotiation techniques, has overall strategic management skills, good communication, and special skill in the English language, and has experienced consistently with business needs.
Bunasit Sayamnet
During Danai's time in Pomelo, although, I didn't have many chances to work with Danai directly, Danai was a manager who took really good care of his team. He always focused on people's well-being and gave advice to those he cared for. On top of that, he showed me very great skill in negotiation. Danai always deals with both customers and Pomelo to come to an agreement that's fair for both parties time and time again.
Phonlawat Phithaksophon
Phatcharadanai has good personalities and negotiation techniques, has overall strategic management skills, good communication, and special skill in the English language, and has experienced consistently with business needs.
Bunasit Sayamnet
During Danai's time in Pomelo, although, I didn't have many chances to work with Danai directly, Danai was a manager who took really good care of his team. He always focused on people's well-being and gave advice to those he cared for. On top of that, he showed me very great skill in negotiation. Danai always deals with both customers and Pomelo to come to an agreement that's fair for both parties time and time again.
Phonlawat Phithaksophon
Phatcharadanai has good personalities and negotiation techniques, has overall strategic management skills, good communication, and special skill in the English language, and has experienced consistently with business needs.
Bunasit Sayamnet
During Danai's time in Pomelo, although, I didn't have many chances to work with Danai directly, Danai was a manager who took really good care of his team. He always focused on people's well-being and gave advice to those he cared for. On top of that, he showed me very great skill in negotiation. Danai always deals with both customers and Pomelo to come to an agreement that's fair for both parties time and time again.
Phonlawat Phithaksophon
Phatcharadanai has good personalities and negotiation techniques, has overall strategic management skills, good communication, and special skill in the English language, and has experienced consistently with business needs.
Experience
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Chiiwii
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Thailand
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Hospitals and Health Care
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1 - 100 Employee
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Vice President of Operations
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Jul 2022 - Present
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TDCX
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Singapore
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Head Of Operations - Thailand
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Oct 2021 - Jun 2022
Industry: BPO, Outsourced CX ExpertBecame the top performer globally in 4QBR and maintained expectational performance all metrics on daily basis. Drove positive changes by elevating MTD GBG & SBG RR rose to 98%, AHS at 100%, NE TRT above 95%, AHT Chat at 14 mins, AHT OBC at 2.5 mins, and IRT at 1.8 mins. Industry: BPO, Outsourced CX ExpertBecame the top performer globally in 4QBR and maintained expectational performance all metrics on daily basis. Drove positive changes by elevating MTD GBG & SBG RR rose to 98%, AHS at 100%, NE TRT above 95%, AHT Chat at 14 mins, AHT OBC at 2.5 mins, and IRT at 1.8 mins.
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Kerry Express (Thailand)
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Thailand
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Transportation, Logistics, Supply Chain and Storage
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400 - 500 Employee
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Division Manager - Customer Service, Business Operations
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May 2020 - Sep 2021
Industry: Logistics, Express Pickup and DeliveryExceed MTD CSAT 98%, 99% on-time pickup and delivery, 0.2% customer complaint, 98% SLAs, 0.3% backlog of order processing, 0.01% loss & damage with comprehensive range of integrated parcel delivery services to customers in C2C, B2C, and B2B segments, especially Shopee, Lazada, DHL, FedEx and et cetera. Industry: Logistics, Express Pickup and DeliveryExceed MTD CSAT 98%, 99% on-time pickup and delivery, 0.2% customer complaint, 98% SLAs, 0.3% backlog of order processing, 0.01% loss & damage with comprehensive range of integrated parcel delivery services to customers in C2C, B2C, and B2B segments, especially Shopee, Lazada, DHL, FedEx and et cetera.
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TOPARTS
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China
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Appliances, Electrical, and Electronics Manufacturing
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Assistant Country Manager - Operations
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Jul 2019 - Apr 2020
Industry: Engineering EquipmentFocused on automotive, oil & gas, manufacturer, dealer, and individual customers. Optimized works for achieving smooth and seamless operations. Industry: Engineering EquipmentFocused on automotive, oil & gas, manufacturer, dealer, and individual customers. Optimized works for achieving smooth and seamless operations.
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Pomelo Fashion
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Thailand
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Retail Apparel and Fashion
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200 - 300 Employee
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Head Of Operations
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Jan 2017 - Jun 2019
Industry: Omnichannel: Retailing, eCommerce and MoreBuilt a winning operations team and provide exceptional training experience. Managed 99% on-time delivery, 100% cycle count, 100% customer orders processing with 0 backlog, and 0.1% customer complaint.
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Regional Manager - Customer Service
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Mar 2016 - Dec 2016
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Mitsubishi Motors Thailand
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Thailand
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Motor Vehicle Manufacturing
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300 - 400 Employee
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Manager - Logistics
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Jan 2014 - Feb 2016
Industry: AutomotiveManaged 100% accuracy of master planning and sequencing orders, 98% on-time delivery, and 100% physical inventory count. Focused on corporates and dealers.
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Team Lead - Production Planning and Material Control
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Feb 2012 - Dec 2013
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TMB Bank PCL
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Thailand
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Banking
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700 & Above Employee
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Junior Executive - CRM
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Jan 2011 - Jan 2012
Industry: Financial ServicesBecame the top performer in speed, accuracy and leadership's positive feedback. Maintained great customer relationship. Focused on individual customers and SMEs.
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Associate - Customer Service
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Jan 2010 - Dec 2010
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Education
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Kasetsart University
Bachelor of Business Administration -
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Sirindhorn School
High School Diploma
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