Financial Auditor

• Sep 2022 - Present

Audit Assistant

• Sep 2020 - Sep 2022

Customer Service|Sales|Administrative Assistant|Accountant

• Apr 2020 - Sep 2020

Customer Service Agent

• Dec 2016 - Apr 2020

. Providing a professional, welcoming and friendly environment to residents and guests when they enter and exit the building premises and acts as an ambassador for MERAAS Concierge.  . Monitoring and controlling access within the building premises by ensuring both contractor and visitor’s logbooks are filled in and signed with relevant details.  . Ensuring that tenants’ service requests and complaints received both inside and communal areas within City Walk Residences are attended to promptly with high level of accuracy, active listening, conflict resolution and dynamic communication skills.  . Establishing good rapport to customers and maintaining their level of trust towards concierge services. . Delivering an exceptional customer service experience to our residents, guests and supplier. . Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Concierge

• Feb 2012 - May 2015

. Provided information on building policies, community rules and amenities.  . Serve as information resource by providing details, locations, attractions and places of interest. . Acting proactively to concierge clients as required resolving outstanding requests or promoting concierge services where necessary.  . Engage site levels with clients, customers and general public remaining calm, confident and polite at all times.  . . Being diplomatic, attentive and professional at all times exhibiting exceptional interpersonal skills when dealing with clients.  . Staying up to date and getting to know concierge clients in a professional manner to facilitate proactivity and personalization.

Accountant

• Nov 2010 - Nov 2011

. Accounts record management, filing including managing ledger Accounts.  . Providing assistance to external auditor  . Managing of bank statement and preparation monthly of bank reconciliations.  . Preparation of financial statements and Petty cash management.  . Management of accounts payable and receivable.  . Responsible for filling statutory returns.  . Developing policies and procedures for providing accounting services to startup companies under the Nailab incubation.  . Involved in research and development of accounting software for investment clubs.  . Handled the complete accounting cycle, including opening, posting entries and closing of accounts and preparation of various accounting reports.  . Data entry into the accounting books and cashbook management checking correct entry, proper codes and accuracy.  . Receiving, recording, and depositing all incoming revenues like cash, cheques on daily basis and reconciliation of the same in Bank reconciliation.  . Work under the audit senior to review a corporation’s internal controls and procedures.  . Responsible for recording numerical data to keep financial records complete as well as computing and classifying information for that purpose.  . Receive, record and bank cash, cheques and vouchers.  . Verifies accuracy of figures, calculation, and posting pertaining to business transactions recorded by other workers.