Information Technology Help Desk Analyst

• Apr 2022 - Present

Freelance IT Support Technician

• 2015 - Present

- Performed network installations and configurations including RJ45 ethernet runs and terminations. - Performed workstation deployments and configurations. - Built custom desktop systems and network storage servers for clients, also configuring account permissions (removing, adding, modifying). - Preformed routine office equipment updates and maintenance both in person and remotely. -- Including desktops, laptops, VOIP phone systems, printers, faxes, scanners. - On call assistance for any question that arise for clients. Show less

Freelance Photographer

• 2012 - Present

https://www.phantasticstudios.com/ - Maintain online portfolio website with client photo galleries. - Made use of Canon and Sony Digital DSLRs to capture high quality photos of private events, portraits, group photos, family photos, maternity photos, engagements, and weddings. - Extensively used different lighting equipment such as studio lights, flashes, diffusers, and wireless triggers. - Built and maintained strong relationships with clients leading to more than 75% of commissioned work being from referrals. Show less

IT Recruiting Support Coordinator

• 2021 - Apr 2022

- Support and troubleshoot any problem that may arise including computer hardware, software, and connectivity issues. - Provisioned and prepared desktops and laptops for deployment for both in office and work from home usage. - Utilize different sourcing/search tools to find potential candidates for recruiting client contacts. - Performs data entry, maintenance, and search queries within the company’s applicant tracking system (ATS), PC Recruiter by Main Sequence. - Support and troubleshoot any problem that may arise including computer hardware, software, and connectivity issues. - Provisioned and prepared desktops and laptops for deployment for both in office and work from home usage. - Utilize different sourcing/search tools to find potential candidates for recruiting client contacts. - Performs data entry, maintenance, and search queries within the company’s applicant tracking system (ATS), PC Recruiter by Main Sequence.

Dispensing Licensed Optician

• 2020 - 2021

- Maintained a positive office experience by assisting and educating patients about different eyewear options and designing the perfect eyewear solution to meet their needs. - Addressed different patient needs including troubleshooting, performing eyewear adjustments, and repairs. - Managed eyewear orders by placing, tracking, and performing quality control upon intake. - Worked jointly with the team of 10+ employees to maintain office quality and standards of patient care. - Maintained a positive office experience by assisting and educating patients about different eyewear options and designing the perfect eyewear solution to meet their needs. - Addressed different patient needs including troubleshooting, performing eyewear adjustments, and repairs. - Managed eyewear orders by placing, tracking, and performing quality control upon intake. - Worked jointly with the team of 10+ employees to maintain office quality and standards of patient care.

Office Manager & Dispensing Licensed Optician

• 2017 - 2020

- Maintain office quality and consistency of patient care standards by evaluating office procedures and make corrections/changes as needed. - Supervised a team of 8+ staff members in a fast-paced environment that often requires performing multiple tasks at any given moment.- Actively audit office financials and observe trends to maintain office profitability. - Act as office floater who takes up any task as needed. Includes but not limited to billing, eyewear sales, or patient workups / rooming for eye exams. Show less

Information Technology Administrator

• 2015 - 2020

In a secondary role, performed all in house IT Support tasks which includes the following:- Maintained detailed office IT infrastructure standards of operation procedures.- Prepared tablets, laptops, and workstations for deployment.- Maintained workstation images for quick deployment when needed.- Routinely performed backups and updates for office network storage and medical records servers.- Maintained and verified offsite backs of critical data.- Deployed and maintained networking equipment, printers, scanners, and various medical equipment.- Provided technical support to a team of doctors and employees Show less

Dispensing Licensed Optician

• 2015 - 2017

- Perform patient workups which includes rooming, exam charting, eye scans, and vision testing.- Communicate and educate patients about different eyewear options and designing the perfect eyewear solution to meet their needs.- Educate patients on eyeglass and contact lens options and explain how each option can affect their vision, helping them understand how each option would or would not help them (depending on their situation).- Addressed different patient needs including troubleshooting, performing eyewear adjustments, and repairs. Show less

Staff IT Support Technician

• 2012 - 2015

- Managed and responded to support tickets from department faculty and students, assisting with a range of software, hardware, and connectivity difficulties. - Performed intake and prepared laptops and workstations for decommissioning or redeployment. - Maintained 3 computer labs of 25+ computers each for design work including CAD modeling, 3D Printing, laser cutting/engraving, template plotting, and fabric printing. - Designed, built, and maintained personnel and inventory databases utilizing Claris FileMaker. This database was widely used amongst all arts department support staff. Show less