Experience

Mecury Studio

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Business Analyst

  • Jun 2022 - Present

  - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Leading ongoing reviews of business processes and developing optimization strategies. - Staying up-to-date on the latest process and IT advancements to automate and modernize systems. - Conducting meetings and presentations to share ideas and findings. - Performing requirements analysis. - Documenting and communicating the results of your efforts. - Effectively communicating your insights and plans to cross-functional team members and management. - Gathering critical information from meetings with various stakeholders and producing useful reports. - Working closely with technicians, and managerial staff. - Providing leadership, training, coaching, and guidance to junior staff. - Allocating resources and maintaining cost efficiency. - Ensuring solutions meet business needs and requirements. - Performing user acceptance testing. - Managing projects, developing project plans, and monitoring performance. - Updating, implementing, and maintaining procedures. - Prioritizing initiatives based on business needs and requirements. - Serving as a liaison between stakeholders and users. - Managing competing resources and priorities. - Monitoring deliverables and ensuring timely completion of projects. Show less



Yedda

• Technology, Information and Internet
• 1 - 100 Employee

• ASSISTANT KEY ACCOUNT MANAGER

  • Aug 2020 - Present

  ● Approaching mall managers to get the access permission of each entrance/area camera then handing over to Data Factory and Operation team to deploy the services ● Identifying new demands of current key accounts for cross selling and assisting the CEO to approach new customers ● Managing daily requests from clients including: setting up system, handling technical issues, writing urgent reports and other tasks ● Analyzing all data from system in order to make monthly reports then together with the CEO to present the reports to BOD of Central Retail Group (company key account) ● Coordinating with the IT team and Data Factory to develop for a new function of company’s core product in order to increase the revenue double as well as reduce the cost ACHIEVEMENT: Increasing monthly revenue from 25.000 USD to 45.000 USD from Dec 2020 to now Show less



Edenred

• Financial Services

• SALES ADMIN CUM CUSTOMER SERVICE

  • Oct 2018 - Jul 2020

  ● Preparing and negotiating contracts, dealing deployment plan and cooperating with internal departments such as IT, accounting, legal, and external suppliers (card, POS), merchants (gas stations) to meet clients’ timeline ● Processing on internal system and providing clients/merchants training programs ● Managing daily requests, problems for 50 clients, 40 merchants on CRM (Freshdesk/Hubspot) and handling clients’ payment/ overdue payment. ● Managing after sales service quality of both Edenred solution and 50 gas stations ● Mastering then coordinating with the IT team to develop internal system (FleetOps) ● Liaising with all suppliers to manage warehouse and ensure smooth operation Show less



Aten English Company

• BRANCH MANAGER

  • Jun 2017 - Jul 2018

  Managing the operation of the whole branch including: ● Recruiting teaching assistants, part – time sales staffs, providing them with the training newcomer program of the company and accessing their performances ● Managing the profit and loss of the branch monthly and making reports directly to the CEO ● Managing the quality of the product including learning document facility, student’s studying results, program updates ACHIEVEMENT: Increasing average monthly revenue from 60 million to 80 million after 1 month Show less