Piotr Górski

Business Analyst/Project Manager at Eversis sp. z o.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL

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Adam Sokołowski

Współpracowałem z Piotrem w ostatnim okresie przy projektach i wdrożeniach dotyczących rozwoju systemów głosowych selfcare. Z jednej strony świadom wagi detali mogących zepsuć najlepsze dla klienta rozwiązania, skrupulatnie pilnował ich poprawnego wdrożenia, z drugiej łatwo przechodził do perspektywy "z lotu ptaka" i trafnie podsuwał dobre pomysły i podpowiadał możliwe rozwiązania dla inicjatyw w zakresie doskonalenia selfcare's. Bezdyskusyjnie duża wiedza ekspercka n/t systemów głosowych, ich możliwości i zastosowań poparta zdolnością myślenia w kategoriach "voice of customer".

Dariusz Durka

Piotr is a highly resourceful professional in every aspect of his job with deep telekommunication and customer service systems knowlage. He would be a very valuable asset for every company searching for true professionals.

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Experience

  • Eversis sp. z o.o.
    • Business Analyst/Project Manager
      • Jan 2018 - Present

      Contact Center Analyst: Cross channel customer self-care systems: Voice (IVR), SMS, USSD, WWW, Mobile Web (optimization, development, project management, problem solutions, tests, analyses, incident management, reporting Microstrategy and SAP Business Objects) Web Analyst & UX Designer: - UX design (information architecture, interaction design, usability, design strategy) - mobile design (applications, websites) - prototyping and user flows for web projects Contact Center Analyst: Cross channel customer self-care systems: Voice (IVR), SMS, USSD, WWW, Mobile Web (optimization, development, project management, problem solutions, tests, analyses, incident management, reporting Microstrategy and SAP Business Objects) Web Analyst & UX Designer: - UX design (information architecture, interaction design, usability, design strategy) - mobile design (applications, websites) - prototyping and user flows for web projects

  • Outsourcing Partner Sp. z o.o.
    • Poland
    • Software Development
    • Contact Center Analyst, Web Analyst & UX Designer
      • Jan 2014 - Jan 2018

      Contact Center Analyst: Cross channel customer self-care systems: Voice (IVR), SMS, USSD, WWW, Mobile Web (optimization, development, project management, problem solutions, tests, analyses, incident management, reporting Microstrategy and SAP Business Objects) Web Analyst & UX Designer: - UX design (information architecture, interaction design, usability, design strategy) - mobile design (applications, websites) - prototyping and user flows for web projects Contact Center Analyst: Cross channel customer self-care systems: Voice (IVR), SMS, USSD, WWW, Mobile Web (optimization, development, project management, problem solutions, tests, analyses, incident management, reporting Microstrategy and SAP Business Objects) Web Analyst & UX Designer: - UX design (information architecture, interaction design, usability, design strategy) - mobile design (applications, websites) - prototyping and user flows for web projects

  • T-Mobile Polska S.A. (T-Mobile Group)
    • Business Systems Analyst
      • Jan 2014 - May 2016

      Cross channel customer self-care systems: optimization, development, project management, problem solutions, tests, analysesCampaign and incident managementArea: Voice (IVR), SMS, USSD, WWW, Mobile WebProject managementReports Microstrategy, SAP Business Objects

    • Customer Service Systems Senior Specialist
      • Jun 2008 - Dec 2013

      Cross channel customer self-care systems: optimization, development, project management, problem solutions, tests, analysesCampaign and incident managementArea: Voice (IVR), SMS, USSD, WWW, Mobile WebProject managementReports Microstrategy, SAP Business Objects

    • Customer Service Systems Specialist
      • Dec 2005 - Jun 2008

    • Customer Service Systems Junior Specialist
      • Feb 2004 - Dec 2005

    • Voice Systems Junior Specialist
      • Jun 2002 - Feb 2004

    • Customer Service Hotline Agent
      • Nov 1999 - Jun 2002

Education

  • Szkoła Główna Gospodarstwa Wiejskiego w Warszawie (Warsaw University of Life Sciences)
    Postgraduate studies, Information Systems and Data Analysis (The Faculty of Applied Informatics and Mathematics)
    2013 - 2014
  • Politechnika Wrocławska (Wrocław University of Technology)
    Postgraduate studies, Digital Telecomunication (The Faculty of Electronics, Institute of Telecommunications and Acoustics)
    2000 - 2001
  • Politechnika Warszawska (Warsaw University of Technology)
    M.Sc.Eng., Robotics (The Faculty of Power and Aeronautical Engineering)
    1992 - 1998

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