Experience

3 Day Blinds

• United States
• Retail
• 500 - 600 Employee

• Customer Care Supervisor

  • Dec 2019 - Present

  Supervise a team of client care resolution representatives. Monitor representatives KPI metrics, cases, and daily interactions with clients, designers and installers to ensure our clients are receiving a superior client experience l. Conduct hiring interviews Take on escalation cases such as social media or charge back. Supervise a team of client care resolution representatives. Monitor representatives KPI metrics, cases, and daily interactions with clients, designers and installers to ensure our clients are receiving a superior client experience l. Conduct hiring interviews Take on escalation cases such as social media or charge back.



CharTec, LLC.

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Service Coordinator

  • Jan 2017 - Nov 2019

  • Create and assign Service Tickets to support personnel • Monitor Service Board to ensure service level compliance is within company policies • Coordinate escalation of unresolved or emergency support issues • Schedule onsite support and on-boarding • Work with clients to ensure client satisfaction and resolve complaints • Create and assign Service Tickets to support personnel • Monitor Service Board to ensure service level compliance is within company policies • Coordinate escalation of unresolved or emergency support issues • Schedule onsite support and on-boarding • Work with clients to ensure client satisfaction and resolve complaints



MacAulay-Brown, Inc. (MacB), an Alion company

• United States
• Defense and Space Manufacturing
• 300 - 400 Employee

• Analyst

  • May 2013 - Jan 2017

  • Performed detailed analytical & research support services; Conducted background & criminal history checks • Recommend removal of criminal Aliens or referral to Criminal Alien Program adhere to executive orders • Verified the return of fugitive Aliens previously removed from the US • Tracked and monitored progress of Immigration and Custom Enforcement Field Offices • Performed detailed analytical & research support services; Conducted background & criminal history checks • Recommend removal of criminal Aliens or referral to Criminal Alien Program adhere to executive orders • Verified the return of fugitive Aliens previously removed from the US • Tracked and monitored progress of Immigration and Custom Enforcement Field Offices



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Client Services

  • Mar 2011 - Apr 2013

  Adhere to Ritz-Carlton Gold Standards • Communicate with both the telephone sales agent and kitchen to ensure guest request • Build relationships & communicate guest preferences with management Adhere to Ritz-Carlton Gold Standards • Communicate with both the telephone sales agent and kitchen to ensure guest request • Build relationships & communicate guest preferences with management