Experience

ANSWR

• Technology, Information and Internet

• Customer Service Supervisor

  • Jul 2020 - Present

  -Managing a team of customer service staff to answer inquiries/reviews via social media messages and emails. -Manages orders and warehouse returns via Shopify & WooCommerce systems. -Helping in warehouse operations in UK, Germany, and Finland regarding inventory, incoming and outgoing stocks -Providing best customer service to achieve positive feedbacks through Trustpilot and consolidating for marketing team.

• Social Media Manager

  • Jul 2020 - Present



Suncorp Group

• Australia
• Financial Services
• 700 & Above Employee

• Insurance Associate

  • Oct 2018 - Dec 2020

  -Accident claims, comprehensive insurance claims, third party vehicle claims, own damage claims, act-of-God claims. -Scheduling of repairs, reviewing of service quotes, determining liability. Servicing of cars. -Scheduling inspection, interpreting policy coverage. -Interaction with customers and repair inquiries. -Resolve inquiries and complaints. -Arranging of scrapping cars. -Accident claims, comprehensive insurance claims, third party vehicle claims, own damage claims, act-of-God claims. -Scheduling of repairs, reviewing of service quotes, determining liability. Servicing of cars. -Scheduling inspection, interpreting policy coverage. -Interaction with customers and repair inquiries. -Resolve inquiries and complaints. -Arranging of scrapping cars.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Aug 2017 - Aug 2018

  -Resolve product or service problems by clarifying the customer's complaint, tracking customer order and verify their needs for replacement/refund for an order. -Oversee the team member and take supervisory calls -Providing customer service -Handling/Scheduling returns ( collecting the item / freight) -Retrieving customer data, presenting relevant product information, and cancelling services. -Problem solving support -Resolve product or service problems by clarifying the customer's complaint, tracking customer order and verify their needs for replacement/refund for an order. -Oversee the team member and take supervisory calls -Providing customer service -Handling/Scheduling returns ( collecting the item / freight) -Retrieving customer data, presenting relevant product information, and cancelling services. -Problem solving support



Apria

• France
• Real Estate
• 1 - 100 Employee

• Healthcare Associate

  • Jan 2015 - Mar 2016

  -Facilitating patient eligibility information and qualifications. -Maintains HIPAA standards of privacy and confidentiality. -Handling of relevant sleep study cases -Reviewing prescriptions medical study to determine patient’s eligibility as per insurance -Outbound to client to provide updates for their claims. -assisting healthcare staff on missing documents for claims. - Supervise trainees on handling difficult calls inquiries during training. -sorting of patient medical documents -providing and assisting relevant equipment for patient Show less