Petya Atanasova

Help Desk Service Agent at DERTOUR
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Contact Information
us****@****om
(386) 825-5501
Location
Lozenets, Sofia City, Bulgaria, BG

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Experience

    • Travel Arrangements
    • 100 - 200 Employee
    • Help Desk Service Agent
      • Aug 2020 - Present

  • Fiesta travel
    • Sofia, Sofia City, Bulgaria
    • Sales agent
      • Feb 2019 - Apr 2020

      Sale of tourist services and airline tickets Correspondence with clients and suppliers Working with Microsoft Word, Microsoft Excel, Outlook Express, Internet Working with office equipment Working with reservation and ERP systems ( Amadeus, Cosmonaut Traffics, Midocco) Sale of tourist services and airline tickets Correspondence with clients and suppliers Working with Microsoft Word, Microsoft Excel, Outlook Express, Internet Working with office equipment Working with reservation and ERP systems ( Amadeus, Cosmonaut Traffics, Midocco)

  • TRAVEL AGENCY GALERA
    • Sofia, Sofia City, Bulgaria
    • Travel Organiser
      • Nov 2013 - Jan 2019

      Creating of travel packages Preparing of contracts for organized travel Sale of flight trips , holidays, air tickets, insurance Issuing of invoices and other accounting documents Working with reservation systems Performing advertising activities E-mail and phone conversations with transfer companies ,tour guides and hotels around the world Calculating package prices for complete tourist services Meet and talk with clients to determine the destination, route, way of travel/ transportation, travel dates,negotiation of financial terms and accommodation options according to customer wishes Offering customers brochures and other travel information such as hotel information , local attractions, entertainment opportunities, customs regulations and conditions in other countries Collecting payments from the agency's customers Assisting in issuing visas when necessary Keeping deadlines Preparation of descriptions of destinations, rooming lists and other lists Translation and drafting of texts and programs Working with social networks Show less

    • CROUPIER
      • Feb 2011 - Oct 2013

    • CROUPIER
      • Mar 2008 - Jan 2011

Education

  • Sofia University St. Kliment Ohridski
    Bachelor’s Degree, Tourism
    2005 - 2010
  • Foreign Language High School Pleven
    German/ English Language
    2000 - 2005

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